Cascade Carwash LLC

Business reply on Google

Sorry for your experience. The changer can sometimes get coins that jam or run out of change due to non customers using our changers. We are not in the business of stealing from anyone’s money and have returned to you your remaining change. Sorry we couldn’t return your money immediately as you requested but we did return your $2 in a timely fashion.

Business reply on Google

We do not charge $10 for 2 minutes. The credit card processing places a hold and usually within a few hours it will reconcile and charge you the amount stated when you pushed the stop button. Instructions and disclosure is clearly posted on all our bays and vacuums. We strive to provide the best service and quality products for our customers.

Business reply on Google

Dear valued customer, We genuinely regret the inconvenience you encountered during your recent visit to our car wash. We understand your frustration regarding the unexpected $10.00 charge on your debit card and the non-activation of the car wash service. Firstly, we would like to extend our apologies for any confusion regarding the payment process. Our acceptors are unable to be programmed to accept two types of payment for a single wash. To alleviate this, we have clearly displayed signage directing customers on payment options. Additionally, we have a customer service number available in all bays to promptly address any concerns and resolve issues for our customers. We appreciate your feedback, as it helps us enhance our signage to ensure a seamless experience for everyone. Regarding the $10.00 charge on your debit card, we want to clarify that it is a preauthorization hold imposed by your bank, a standard practice when using debit cards. This hold is released within a day or two by your bank. We take immense pride in offering high-quality services and exceptional customer care over the past 30 years. We regret that we fell short of meeting your expectations on this occasion. You

Business reply on Google

Hi. Sorry you had a bad experience. If you used a debit card there’s a $10 hold and reconciles some time after you’ve finished. (You must press the stop button on the credit card reader as soon as you’re done). Please contact us if a machine is not working correctly and we will gladly refund. Sometimes people will put tokens or other foreign coins/objects and subsequent quarters will get stuck.