Casey's
🛒 Retail & Products · Beloit
total experiences
replied on google
Most reported issues
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Experiences
The pizza was prepared too early and served cold and soggy.
Business reply on Google
We’re sorry to hear about your experience with your order. Your feedback is valuable and we’ll address this immediately with our team to ensure better standards. We’d love the chance to make it right—please reach out to us to share more details at https://www.caseys.com/contact so we can improve your next visit!
Order was not ready at the promised pickup time
Business reply on Google
Hi Rick, we're so sorry about the issue with your order. We know these experiences should always be convenient, fast, and delicious. We are escalating your feedback to our team. In the meantime, we'd love a chance to make this right. Please reach out to us at https://www.caseys.com/contact sharing more specific details.
Cashier was disrespectful to the customer's daughter
Business reply on Google
Hi Pan, thank you for sharing your feedback. Customer service is a top priority for us at Casey's. We'll share your feedback with our team. We hope you give us another chance. Thank you for choosing Casey's.
Automated ordering system errors and unhelpful staff assistance
Business reply on Google
Hello Eric. We sincerely apologize for not getting your order right. This isn’t the experience we aim to provide. Please contact us directly at https://www.caseys.com/contact, so we can make it right.
Gas pumps are unable to process credit card payments.
Business reply on Google
Thank you for sharing your feedback, Cody. Everything should be up and running to ensure a seamless experience for all our customers. While we are looking into this, we'd appreciate a chance to chat with you directly. You can reach us at https://www.caseys.com/contact.
The air compressor has been broken for three months.
Business reply on Google
Thank you for sharing your feedback, Doug. Everything should be up and running to ensure a seamless experience for all our customers. While we are looking into this, we'd appreciate a chance to chat with you directly. You can reach us at https://www.caseys.com/contact.
Staff made inappropriate and unsanitary comments regarding the customer's food order.
Business reply on Google
Hi Samantha, thank you for sharing your feedback. Customer service is a top priority for us at Casey's. We'll share your feedback with our team. We hope you give us another chance. Thank you for choosing Casey's.
The boneless wings were extremely small and poor quality.
Business reply on Google
Hi there, Spence, thanks for the review. We value your feedback, and we'll make sure to review our portion sizes thoroughly. In the meantime, we'd love to connect with you directly. Please reach out at https://www.caseys.com/contact.
Store lacked inventory, cleanliness, and staff provided poor customer service.
Business reply on Google
We appreciate your feedback, Geri. It sounds like we're not firing on all cylinders. We're escalating your review to our Beloit team to ensure our store is up to our high standard. We'd love to help you out as well. Please reach out at https://www.caseys.com/contact. Thank you.
The gas pump price is higher than the advertised road sign.
Business reply on Google
Hi Elizabeth, thank you for alerting us. We'll share your feedback and look into it right away. We hope you visit us again soon.
delivery order arrived with missing items and potential theft
Business reply on Google
Hi Zavi, this does not represent Casey's and our commitment to our community. This has been escalated internally. We are looking into these issues with the folks at our Beloit store. We'd appreciate a chance to speak with you directly. Please reach out to us at https://www.caseys.com/contact
Delivery order was never received and refund was denied
Business reply on Google
Hi Denise, we're so sorry about the issue with your delivery. We know these experiences should always be convenient, seamless, and delicious. We are escalating your feedback to our Beloit team. In the meantime, we'd love a chance to make this right. Please reach out to us at https://www.caseys.com/contact
Employee displayed unprofessional behavior and long wait time for service.
Late delivery of cold pizza and unprofessional staff behavior
The business failed to deliver a pre-ordered pizza to the customer.