Casey's
🛒 Retail & Products · Des Moines
total experiences
replied on google
Most reported issues
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Experiences
Delivery order was missing items and store is unreachable by phone.
Business reply on Google
Hello Kannon. We sincerely apologize for not getting your order right. This isn’t the experience we aim to provide. Please contact us directly at https://www.caseys.com/contact, so we can make it right.
staff hung up on the customer and left them on hold
Business reply on Google
Thank you for sharing your experience, Kveng. We should always be available by phone to make ordering with Casey's easier than ever. We're sorry to hear your experience was anything less. We'll share your feedback and continue getting better.
Breakfast pizza was unavailable during morning hours.
Business reply on Google
Thank you for your feedback, Keetie. Ensuring our items are readily available is a top priority at Casey's. We're actively addressing these concerns with our local team.
The pulled pork sliders were served with poor quality meat.
Staff member is rude and distracted by phone during service
Business reply on Google
Hi Soni, this does not represent Casey's and our commitment to our community. We will share your feedback with our Des Moines team. We'd appreciate a chance to speak with you directly. Please reach out to us at https://www.caseys.com/contact
Excessive wait time for pizza order at Broadway location
The food order was incorrect.
Poor customer service when ordering food after midnight.
Poor rotation of fresh hot food and unhappy staff.
Long wait time and poor quality of food items received.