Casey's
🛒 Retail & Products · Fargo
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The store sells food items that are over a year expired.
Business reply on Google
Hi Alexis, we are looking into this right away. Casey’s is committed to providing a safe and healthy experience at all times. Please share more details at https://www.caseys.com/contact so we can follow up with you directly.
Business was closed despite online hours indicating it was open.
Business reply on Google
We're sorry to hear this. We want to ensure that our doors are always open during our posted operating hours. We'd appreciate the chance to chat with you directly. Please reach out to us here: https://www.caseys.com/contact sharing more details.
Employee attempted to extort money for restroom access
Business reply on Google
Hello Ashley, we're sorry to hear about your experience. You should always expect professional and excellent service from our team. We'd like to look into this further. Please reach out to us at https://www.caseys.com/contact with specific details so we can get in touch with you to resolve this.
Customer charged for ice and water from the fountain machine.
Business reply on Google
It seems that we didn't meet your expectations this time, Maryrose. We at Casey's strive to excel in our offerings and we appreciate your feedback. We invite you to give us another chance to make it right.
Slow fuel pumps and tight parking lot layout.
Business reply on Google
Hello there. We’re sorry to hear about your experience. Our high-flow diesel pumps are designed to dispense between 25–35 gallons per minute at most locations, and up to 60 gallons per minute at our newest sites. If you're experiencing slower fueling speeds, please report the issue at www.caseys.com/contact, and we'll investigate promptly. We appreciate your feedback and will use it to improve your future experiences at Casey’s.
delivery order canceled without explanation or refund
Business reply on Google
Hi there, we're so sorry about the issue with your order. We know these experiences should always be convenient, seamless, and delicious. We are escalating your feedback to our team. In the meantime, we'd love a chance to make this right. Please reach out to us at https://www.caseys.com/contact sharing more specific details.
The business bathroom was unavailable for customer use.
Business reply on Google
It seems that we didn't meet your expectations this time. We at Casey's strive to excel in our offerings and we appreciate your feedback. We invite you to give us another chance to make it right.
Employees smoking near the entrance caused an unpleasant odor.
Business reply on Google
Hi Duwayne. Thank you for your feedback. At Casey's, we strive for excellence in every guest experience and are committed to continuous improvement. Your comments have been shared internally with our teams as we work to enhance our services. We look forward to welcoming you back soon.
Manager refused to exchange unopened drinks for a different flavor
Business reply on Google
Hi Yessica, thank you for sharing your feedback. Customer service is a priority for us; our team is committed to our community. We'd appreciate a chance to speak with you directly. Please reach out to us at https://www.caseys.com/contact
Staff failed to check order status causing an excessive wait time.
Business reply on Google
Hi Brent, thank you for sharing your feedback. Timely service is a priority for us; our team is committed to our community. We'll share your feedback with the folks at our Fargo store. We hope you give us another shot. Thank you for choosing Casey's.
Cashier was rude and refused to apply a valid store discount.
Business reply on Google
Hi Brandon, customer service is a Casey's cornerstone. We're disappointed to hear you did not have a great experience with our team. We'll share your feedback and continue to improve. We hope you visit us again soon.
Staff ignored customer and provided dismissive responses to service complaints.
Business reply on Google
Hi Megan, customer service is a Casey's cornerstone. We're disappointed to hear you did not have a great experience with our team. We'll share your feedback and continue to improve. We hope you visit us again soon.
The store refuses to accept one hundred dollar bills for payment.
Business reply on Google
Hi there, Dillan, thanks for the review. We value your feedback, and we'll make sure to review our payment options thoroughly. We're committed to always getting better and we hope you give us another shot soon. Thank you for choosing Casey's.
Store hours are inconsistent and unreliable for customers.
Business reply on Google
Hi, this does not represent Casey's and our commitment to our community. We will share your feedback with our Fargo team. We'd appreciate a chance to speak with you directly. Please reach out to us at https://www.caseys.com/contact
The business has inconsistent and unreliable operating hours.
Business reply on Google
We're sorry to hear that, William. We want to ensure that our doors are always open during our posted operating hours. We'd appreciate the chance to chat with you directly. You can reach out to us here: https://www.caseys.com/contact.
Customer frustrated by mandatory backpack removal policy for quick purchases.
Business reply on Google
Hi David, we're disappointed to hear you didn't have a great visit with us. We'd like to find out more about your experience. You can reach out at https://www.caseys.com/contact. Thank you.
Cashier made inappropriate advances toward a customer
Business reply on Google
Hi Katherine, this does not represent Casey's and our commitment to our community. We will share your feedback with our Fargo team. We'd appreciate a chance to speak with you directly. Please reach out to us at https://www.caseys.com/contact
Inconsistent product availability and rude staff interaction reported.
Business reply on Google
We're sorry to hear that, Nicolle. We want to ensure we're always stocked up to support every hardworking member of our community. We're looking into this with our Fargo team. We'd also appreciate the chance to chat with you directly. You can reach out to us here: https://www.caseys.com/contact.
The business refused to honor the advertised price on the sign.
Employee ignored customer for fifteen minutes while performing tasks slowly