Casey's
🛒 Retail & Products · Joplin
total experiences
replied on google
Most reported issues
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Experiences
Unsanitary food handling and discriminatory staff behavior reported.
Business reply on Google
Hi Amber. Thank you for your comments. We take experiences like yours very seriously and would like to investigate further. Please contact us at https://www.caseys.com/contact sharing more specific details.
The gas prices are consistently higher than other local stations.
Business reply on Google
Hi Brian. We’re disappointed that we did not meet your expectations. If you would like to let us know how we can improve, you can always reach out to us at https://www.caseys.com/contact
Cashiers are distracted by personal phone calls while serving customers.
Business reply on Google
Thank you for sharing your comments. Customer service is a top priority for us at Casey's. We'll share your feedback with our team. We hope you give us another chance. Thank you for choosing Casey's.
The business failed to open at the scheduled time.
Business reply on Google
We're sorry to hear this, Garry. We want to ensure that our doors are always open during our posted operating hours. We'd appreciate the chance to chat with you directly. Please reach out to us here: https://www.caseys.com/contact sharing more details.
The store hours are inconsistent and do not match posted times.
Business reply on Google
We're sorry to hear this, Wendy. We want to ensure that our doors are always open during our posted operating hours. We'd appreciate the chance to chat with you directly. Please reach out to us here: https://www.caseys.com/contact sharing more details.
The business now charges a fee for air pump usage.
Business reply on Google
Thank you for sharing your feedback, Sarah. Everything should be up and running to ensure a seamless experience for all our customers. While we are looking into this, we'd appreciate a chance to chat with you directly. You can reach us at https://www.caseys.com/contact.
The window cleaners are dirty and the water has a smell.
Business reply on Google
We’re disappointed that we did not meet your expectations, Madison. If you would like to let us know how we can improve further, you can always reach out to us at https://www.caseys.com/contact
Long wait times due to insufficient staffing at checkout
Pizzas were undercooked and staff refused to provide a resolution.
Business reply on Google
Shannon, your pizza should always be perfectly prepared. We always strive to deliver a delicious experience, and we'll look into these concerns thoroughly. Please reach out to us at https://www.caseys.com/contact so that we can speak with you personally, and hopefully earn back your trust.
Staff was rude and served cold food.
The business removed free air service for customers.
Business reply on Google
Thank you for your feedback, Kathy. We hold every single Casey's to the same high standard and you should expect the same level of service every time. We are looking into these issues with our team in Joplin. We'd appreciate a chance to connect with you directly. Please reach out at https://www.caseys.com/contact
The store is disorganized with boxes scattered throughout the aisles.
staff failed to follow mask mandates and store cleanliness was poor
Ordering issues and dry wings with insufficient sauce.