Casey's
🛒 Retail & Products · Moorhead
total experiences
replied on google
Most reported issues
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Experiences
Inconsistent staff policies and lack of available food items.
Business reply on Google
Thank you for your comments. We take experiences like yours seriously and would like to investigate further. Please contact us at https://www.caseys.com/contact sharing more specific details.
Staff exhibited rude behavior and unfairly ejected a customer.
Business reply on Google
Hello Izzy, we're sorry to hear about your experience. You should always expect warm and excellent service from our team. We'd like to look into this further. Please reach out to us at https://www.caseys.com/contact with specific details so we can get in touch with you to resolve this.
Unclean condiment station and staff distracted by cellphone use.
Business reply on Google
Thank you for sharing your feedback, Tina. It sounds like we're not firing on all cylinders. We want to ensure we are always providing a 5-star experience for every guest. We are sharing your feedback with our teams internally and will continue making improvements. We hope you visit us again soon.
Employees were rude and the cashier took ten minutes to arrive.
Business reply on Google
Hi Susie, thank you for sharing your feedback. Customer service is a top priority for us at Casey's. We'll share your feedback with our team. We hope you give us another chance. Thank you for choosing Casey's.
poor pizza quality and refusal to provide a refund
Business reply on Google
Hello Gabe. We apologize for not meeting your expectations. This isn’t our standard, and we’re addressing it with our team. Please give us the opportunity to make it right—feel free to reach out to us at https://www.caseys.com/contact to provide additional details.
Staff refused to accept or disrespected a valid international ID.
Business reply on Google
Hello there, we are disappointed to hear about your experience. We will be sharing your feedback with the teams internally. We would also like the opportunity to discuss this further with you. Please contact us at https://www.caseys.com/contact with more specific details.
Staff member demands private information out loud during ID verification.
Staff refused service and exhibited discriminatory behavior toward a customer.
Business reply on Google
Hi Patrice, we are looking into these issues with the folks at our Moorhead store. We'd appreciate a chance to speak with you directly. Please reach out to us at https://www.caseys.com/contact
online order was incomplete and not prepared on time
Business reply on Google
We apologize for the inconvenience you experienced with your online order, Anthony. It's disappointing to hear that your order was not prepared as expected and that there were delays. We take your feedback seriously and will address this with our team to ensure that we improve our order preparation. In the meantime, we'd love to connect with you directly. Please reach out at https://www.caseys.com/contact.
Car wash app and receipt codes are unreliable
Business reply on Google
Thank you for sharing your feedback, Michael. Everything should be running smoothly to ensure a seamless experience for all of our customers. We are looking into this with our team in Moorhead. We'd appreciate a chance to chat with you directly. You can reach us at https://www.caseys.com/contact
Disruptive and unprofessional behavior from another customer in the store.
Business reply on Google
Thank you for reaching out. Our team should always be able to deliver the quality service that we’re known for. We're sorry to hear your experience was anything less. We'll share your feedback and continue getting better. We hope you give us another chance soon.
Employees are intentionally overcharging customers paying with cash.
Business reply on Google
Hi Drake, this does not represent Casey's and our commitment to our community. This has been escalated internally. We are looking into these issues with the folks at our Moorhead store. We'd appreciate a chance to speak with you directly. Please reach out to us at https://www.caseys.com/contact
Price discrepancy between shelf tag and register scan
Business reply on Google
Hi Bailey, this does not represent Casey's and our commitment to our community. We will share your feedback with our Moorhead team. We'd appreciate a chance to speak with you directly. Please reach out to us at https://www.caseys.com/contact
Store closed earlier than the posted operating hours