Casey's
🛒 Retail & Products · Omaha
total experiences
replied on google
Most reported issues
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Experiences
Clerk abandoned the register to take a personal phone call.
Business reply on Google
Thank you for sharing your comments. Customer service is a top priority for us at Casey's. We'll share your feedback with our team. We hope you give us another chance. Thank you for choosing Casey's.
Car wash equipment is frequently broken or unavailable.
Business reply on Google
Hello Al. We apologize for the inconvenience. Please report this issue to our team at www.caseys.com/contact, and we’ll work to resolve it ASAP. We appreciate your patience and feedback!
The business fails to open at the advertised time.
Business reply on Google
We're sorry to hear this, Anthony. We want to ensure that our doors are always open during our posted operating hours. We'd appreciate the chance to chat with you directly. Please reach out to us here: https://www.caseys.com/contact sharing more details.
The carwash at this location is frequently out of service.
Business reply on Google
It seems our car wash experience didn't meet your expectations, Brent. We recognize this falls short of the excellence we aim for at every Casey's. We're actively addressing these concerns with our local team. We'd like to hear more from you directly. Please reach out to us at https://www.caseys.com/contact with more specific details.
Employee ignored customers and filmed a fight in the parking lot
Business reply on Google
Hello Donna, we're sorry to hear about your experience. You should always expect professional and excellent service from our team. We'd like to look into this further. Please reach out to us at https://www.caseys.com/contact with specific details so we can get in touch with you to resolve this.
Store aisles are cluttered and pizza is consistently unavailable.
Business reply on Google
Thank you for your feedback, James. Ensuring our items are readily available is a top priority at Casey's. We're actively addressing these concerns with our local team.
Incomplete order delivery and refusal to provide remaining food items.
Business reply on Google
Hello there. We apologize for not meeting your expectations. This isn’t our standard, and we’re addressing it with our team. Please give us the opportunity to make it right—feel free to reach out to us at https://www.caseys.com/contact to provide additional details.
The 24-hour store was locked and inaccessible to customers.
Business reply on Google
We're sorry to hear this, Linda. We want to ensure that our doors are always open during our posted operating hours. We'd appreciate the chance to chat with you directly. Please reach out to us here: https://www.caseys.com/contact sharing more details.
Customer reports food poisoning from contaminated fryer oil and inconsistent operating…
Business reply on Google
Hi there, we are looking into this right away. Casey’s is committed to providing a safe and healthy experience at all times. Please share more details at https://www.caseys.com/contact so we can follow up with you directly.
Order was not prepared by the scheduled pickup time
Business reply on Google
We appreciate the rating, Shanna. At Casey's, our goal is to ensure that every guest has a positive experience, and we regret that we didn't meet that mark this time. We're eager for the chance to exceed your expectations on your next visit. Thank you.
Breakfast items are consistently unavailable at the scheduled time.
Business reply on Google
Thank you, MaKella, for your feedback. Ensuring our items are readily available is a top priority at Casey's. We're actively addressing these concerns with our local team.
Long wait times due to insufficient staffing at the register.
Business reply on Google
Thanks for alerting us, Alan. Any changes to our operating hours should immediately be updated on all available platforms. We'd appreciate the chance to chat with you directly. You can reach out to us here: https://www.caseys.com/contact.
Staff member was rude and refused to process rewards points.
Unavailable food items, rude staff, and inaccurate store hours.
Business reply on Google
Thanks for alerting us, Walt. Any changes to our operating hours should immediately be updated on all available platforms. We'd appreciate the chance to chat with you directly. You can reach out to us here: https://www.caseys.com/contact.
Restrooms are inaccessible and the store is frequently closed unexpectedly.
Business reply on Google
We appreciate your feedback, Erika. It sounds like we're not firing on all cylinders. We're escalating your review to our Omaha team to ensure our store is up to our high standards. We'd like to earn back your trust. Please reach out at https://www.caseys.com/contact. Thank you.
Long wait times and poor food quality at this location.
Business reply on Google
You should never have to wait that long, Brandon. We truly value your feedback, and we’ll focus on speeding up our service. We hope you give us another chance to earn back your trust. Thank you for your review.
Store frequently lacks inventory and experiences unexpected closures.
Business reply on Google
This should never be your experience with us, Tonya. We're escalating your review to our Omaha team to ensure our store is up to our high standards. We'd like to earn back your trust. Please reach out at https://www.caseys.com/contact. Thank you.
The store consistently lacks fresh hot food options during the afternoon.
Store is messy with sparse shelves and inattentive staff.
Business reply on Google
Thank you for sharing your feedback, Spencer. Everything should be well-stocked to ensure a seamless experience for all of our customers. We are looking into this with our team in Omaha. We'd appreciate a chance to chat with you directly. You can reach us at https://www.caseys.com/contact.
Incompetent staff and poor management at the location.
Business reply on Google
Hi Tim, customer service is a Casey's cornerstone. We're disappointed to hear you did not have a great experience with our team. We'll share your feedback and continue to improve. We hope you visit us again for a better experience.