Casey's
🛒 Retail & Products · Sioux Falls
total experiences
replied on google
Most reported issues
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Experiences
The store was closed during posted operating hours.
Business reply on Google
We're sorry to hear this, Rob. We want to ensure that our doors are always open during our posted operating hours. We'd appreciate the chance to chat with you directly. Please reach out to us here: https://www.caseys.com/contact sharing more details.
The store removed premium fuel and service quality has declined.
Business reply on Google
At Casey’s, ensuring our guests have a positive experience is our utmost priority. We apologize that your recent visit fell short of expectations. Thank you for your rating. We hope to have the chance to surpass your expectations during your next visit.
The business is serving expired and spoiled food products.
Staff withheld phone and removed the SIM card without authorization.
Restrooms were locked and unavailable for use after hours.
Business reply on Google
Hi Nicholas, I'm sorry to hear about your experience at our location. We understand how important it is to have access to clean and available restrooms, especially during a quick stop. Your feedback is valuable, and we'll definitely look into this issue to ensure it doesn't happen again. If you have any other concerns or need further assistance, feel free to reach out to our customer service at 1(800)789-4455. Safe travels, The Kum & Go Team
Store sold milk two weeks past the expiration date.
The store has expired food, poor cleanliness, and bad customer service.
The store clerk was hostile during the transaction.
Manager was dismissive and rude to customers
Customer service representative was rude and did not answer questions.
Staff incorrectly rejected a valid out-of-state ID for tobacco purchase.
The purchased muffin was moldy and customer service was poor.