Casey's
🛒 Retail & Products · Springdale
total experiences
replied on google
Most reported issues
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Experiences
Expired food was sold at full price with no staff available.
Business reply on Google
Hello Jaxon. We apologize for not meeting your expectations. This isn’t our standard, and we’re addressing it with our team. Please give us the opportunity to make it right—feel free to reach out to us at https://www.caseys.com/contact to provide additional details.
Employee failed to wash hands after restroom use before handling food.
Business reply on Google
Hi Jeremy. Thank you for your feedback. We take food safety and sanitation very seriously and would like to investigate this further. Please reach out to us at https://www.caseys.com/contact with more details so we can take prompt action.
The gas station ran out of fuel due to poor management.
Business reply on Google
Thank you for sharing your experience, Kyle. We know how important it is to ensure everyone in our community is able to refuel here. We are looking into this with our local teams. Please reach out to us at https://www.caseys.com/contact to share more details.
The business bathrooms are not being cleaned properly.
Business reply on Google
Hi Chadd, we are looking into this right away. Casey’s is committed to providing a clean and sanitary experience at all times. Please share more details at https://www.caseys.com/contact so we can follow up with you directly.
Air pump takes payment but nozzle is broken and unusable
Business reply on Google
Thank you for sharing your feedback, Solomon. Everything should be up and running to ensure a seamless experience for all our customers. While we are looking into this, we'd appreciate a chance to chat with you directly. You can reach us at https://www.caseys.com/contact.
Employee exhibited discriminatory behavior and refused service to customers.
Business reply on Google
Thank you for sharing your feedback, Andrea. We are escalating your comments immediately. Casey’s is committed to providing an inclusive and welcoming environment for all our valued guests and team members. Please reach out to us at https://www.caseys.com/contact sharing more details so we can follow up with you.
Customer was overcharged for food and denied a refund by staff.
Business reply on Google
This should never happen when ordering from us, Taylor. We are looking into these issues with the folks at our Springdale store. In the meantime, we'd love to connect with you directly. Please reach out at https://www.caseys.com/contact.
Card readers at the store have been broken for months.
Business reply on Google
This is not what you should expect at any Casey's. We understand your frustration, Dustin. We will escalate this feedback to our team in Springdale. We'd appreciate the chance to speak with you directly and show you that Casey's is committed to our customers and community. You can reach us at https://www.caseys.com/contact.
Manager accused the customer of being a scammer during an argument.
Business reply on Google
Thank you for sharing your experience, Rushu. To help us understand and address this matter, please provide more details at https://www.caseys.com/contact. Your input is important as we work towards improving communication and customer service.
Air compressor is broken and staff refused to provide assistance.
Business reply on Google
It sounds like we're not firing on all cylinders, Stephen. We understand this is not the level of excellence you should expect at every Casey's. We are looking into these issues with the folks at our Springdale store. In the meantime, we'd love to connect with you directly. Please reach out at https://www.caseys.com/contact.
Staff are unhelpful and pizza is unavailable during overnight hours.
Business reply on Google
We're sorry to hear that, Michael. We want to ensure we're always ready to serve you our delicious pizza. We're looking into this with our Springdale team. We'd also appreciate the chance to chat with you directly. You can reach out to us here: https://www.caseys.com/contact
Restrooms are closed to customers while employees continue to use them.
Business reply on Google
We appreciate your feedback. It sounds like we're not firing on all cylinders. We're escalating your review to our Springdale team to ensure our store is up to our high standard. We'd like to earn back your trust. Please reach out at https://www.caseys.com/contact. Thank you.
Cashier refused to pay winning ticket and stole the winnings.
Business reply on Google
Hi Kate, we understand this was a frustrating experience. We will look into this with our team in Springdale right away. We'd love to connect with you and make this right. Please reach out to us at https://www.caseys.com/contact
Gas station places excessive temporary holds on customer debit card accounts.
Business reply on Google
Hi, this has been escalated internally. We are looking into these issues with the folks at our Springdale store. We'd appreciate a chance to speak with you directly. Please reach out to us at https://www.caseys.com/contact
staff members were disrespectful and yelled at a customer
Staff were rude and discriminatory toward a non-English speaking customer.
Staff were verbally aggressive and disrespectful toward a customer.
Clerk refused to provide change for a hundred dollar bill.
Store places unauthorized holds on customer bank cards and staff are rude.