Casey's
🛒 Retail & Products · Springfield
total experiences
replied on google
Most reported issues
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Experiences
Manager was rude and refused to honor a promised replacement pizza.
Business reply on Google
Thank you for your comments, Patrick. We take experiences like yours very seriously and would like to investigate further. Please contact us at https://www.caseys.com/contact sharing more specific details.
repeated order delays, poor cleanliness, and lack of corporate support
Business reply on Google
We apologize for not meeting your expectations. This isn’t our standard, and we’re addressing it with our team. Please give us the opportunity to make it right—feel free to reach out to us at https://www.caseys.com/contact to provide additional details.
Customer has not received a promised refund after two months.
Business reply on Google
Hello Angie, we're sorry to hear about your experience. You should always expect warm and excellent service from our team. We'd like to look into this further. Please reach out to us at https://www.caseys.com/contact with specific details so we can get in touch with you to resolve this.
Store refused immediate refund for burnt pizza due to manager absence
Business reply on Google
Hi Ann, we're so sorry about the issue with your order. We know these experiences should always be convenient, seamless, and delicious. We are escalating your feedback to our team. In the meantime, we'd love a chance to make this right. Please reach out to us at https://www.caseys.com/contact sharing more specific details.
Self-service options are unavailable after 7 PM.
Business reply on Google
Hi Hannah. We’re disappointed that we did not meet your expectations. If you would like to let us know how we can improve, you can always reach out to us at https://www.caseys.com/contact
Incorrect order, poor food quality, and double billing occurred.
Business reply on Google
Hello Perry. We sincerely apologize for not getting your order right. This isn’t the experience we aim to provide. Please contact us directly at https://www.caseys.com/contact, so we can make it right.
unsanitary kitchen conditions and delayed order pickup
Business reply on Google
Hello there. We apologize for not meeting your expectations. This isn’t our standard, and we’re addressing it with our team. Please give us the opportunity to make it right—feel free to reach out to us at https://www.caseys.com/contact to provide additional details.
Order was incomplete and delayed without communication or apology from staff.
Business reply on Google
Hello Riley. We apologize for not meeting your expectations. This isn’t our standard, and we’re addressing it with our team. Please give us the opportunity to make it right—feel free to reach out to us at https://www.caseys.com/contact to provide additional details.
The pizza served was not fully cooked.
Business reply on Google
Hi Jeff, we certainly want to make the right impression. Casey's is all about serving the community with great food and service with the best team around. We'd love to learn what you'd like to see in order to have the best experience with us. You can reach out to us at https://www.caseys.com/contact
Store clerk was rude and hostile toward the customer
Business reply on Google
Hi Christopher. We take comments like yours very seriously. We'd appreciate the chance to speak with you directly and investigate this further. You can reach us at https://www.caseys.com/contact to share more specific details.
delivery is two hours late and order cancellation is refused
Business reply on Google
Hi Chaise, we're so sorry about the issue with your order. We know these experiences should always be convenient, ready, and delicious. We are escalating your feedback to our team. In the meantime, we'd love a chance to make this right. Please reach out to us at https://www.caseys.com/contact sharing more specific details.
The pizza order was not prepared by the scheduled pickup time.
Business reply on Google
Hi Betty, we're so sorry about the issue with your order. We know these experiences should always be convenient, ready, and delicious. We are escalating your feedback to our team. In the meantime, we'd love a chance to make this right. Please reach out to us at https://www.caseys.com/contact sharing more specific details.
Inconsistent operating hours and poorly maintained fuel pumps.
Business reply on Google
We're sorry to hear this, Walt. We want to ensure that our doors are always open during our posted operating hours. We'd appreciate the chance to chat with you directly. Please reach out to us here: https://www.caseys.com/contact sharing more details.
staff ignored customer and failed to provide basic service
Business reply on Google
Hello James, we're sorry to hear about your experience. You should always expect warm and excellent service from our team. We'd like to look into this further. Please reach out to us at https://www.caseys.com/contact with specific details so we can get in touch with you to resolve this.
Staff member was rude and caused a delay in order pickup.
Business reply on Google
Hello there, we're sorry to hear about your experience. You should always expect professional and excellent service from our team. We'd like to look into this further. Please reach out to us at https://www.caseys.com/contact with specific details so we can get in touch with you to resolve this.
Pizza delivery failed and store refused to process a refund
Business reply on Google
Hi there, we're so sorry about the issue with your order. We know these experiences should always be convenient, seamless, and delicious. We are escalating your feedback to our team. In the meantime, we'd love a chance to make this right. Please reach out to us at https://www.caseys.com/contact sharing more specific details.
Employee attempted to initiate a physical altercation with a customer.
The pizza was poor quality and the manager was rude.
Business reply on Google
Hi Jessica, this does not represent Casey's and our commitment to our community. We will share your feedback with our team and investigate it further. Thank you for alerting us.
The business failed to deliver the order and provide a refund.
Business reply on Google
Hi Laura, we understand this was a frustrating experience. We will look into this with our team in Springfield right away. We'd love to connect with you and make this right. Please reach out to us at https://www.caseys.com/contact
Significant delays in pizza delivery and carryout order fulfillment.