Casey's
🛒 Retail & Products · Topeka
total experiences
replied on google
Most reported issues
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Experiences
Understaffed store with unprofessional and rude employee behavior.
Business reply on Google
Hello Kim, we're sorry to hear about your experience. You should always expect warm and excellent service from our team. We'd like to look into this further. Please reach out to us at https://www.caseys.com/contact with specific details so we can get in touch with you to resolve this.
The business was closed during posted operating hours.
Business reply on Google
We're sorry to hear this, Ann. We want to ensure that our doors are always open during our posted operating hours. We'd appreciate the chance to chat with you directly. Please reach out to us here: https://www.caseys.com/contact sharing more details.
Store staff were rude and the facility was unsanitary.
Business reply on Google
At Casey’s, ensuring our guests have a positive experience is our utmost priority. We apologize that your recent visit fell short of expectations. Thank you for your rating. We hope to have the chance to surpass your expectations during your next visit.
The store consistently has extremely long wait times.
Business reply on Google
Hi Scott. Thank you for sharing your feedback. We know that you come to us for an accurate, friendly, and fast experience and delivering anything less is unacceptable to us. We hope you will give us another try so we can make things right.
Long wait times due to understaffed counter and unproductive employees.
Business reply on Google
Thank you for sharing your comments. Customer service is a top priority for us at Casey's. We'll share your feedback with our team. We hope you give us another chance. Thank you for choosing Casey's.
The store is dirty and poorly stocked with broken bathroom sinks.
Business reply on Google
Hi Brandon. Thank you for your feedback. We take cleanliness and sanitation very seriously and would like to investigate this further. Please reach out to us at https://www.caseys.com/contact with more details so we can take prompt action.
The business was not open at the advertised time.
Business reply on Google
We're sorry to hear this, John. We want to ensure that our doors are always open during our posted operating hours. We'd appreciate the chance to chat with you directly. Please reach out to us here: https://www.caseys.com/contact sharing more details.
frequent inventory shortages for delivery orders
Business reply on Google
Thank you for your feedback, Brittney. Ensuring our items are readily available is a top priority at Casey's. We're actively addressing these concerns with our local team.
Understaffed location with unfriendly and unresponsive customer service
Business reply on Google
Hi Lorelei, thank you for sharing your feedback. Customer service is a top priority for us at Casey's. We'll share your feedback with our team. We hope you give us another chance. Thank you for choosing Casey's.
Broken equipment, disorganized checkout, and poor customer service.
Business reply on Google
Hi there, thank you for sharing your feedback. Customer service is a top priority for us at Casey's. We'll share your feedback with our team. We hope you give us another chance. Thank you for choosing Casey's.
Understaffing leads to long wait times for customers.
Business reply on Google
Hi Justyn, we certainly want to make the right impression. Casey's is all about serving the community with great food and service with the best team around. We'd love to learn what you'd like to see in order to have the best experience with us. You can reach out to us at https://www.caseys.com/contact