CAVA
🍽️ Restaurants · Fayetteville
total experiences
replied on google
Most reported issues
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Experiences
Staff are rude and service is slow with long wait times.
Business reply on Google
Hi Luke, we're sorry to hear your visit left you feeling this way. Every guest should feel welcomed and receive attentive service from start to finish, and it sounds like we missed the mark. Please visit support.cava.com as soon as possible so we can learn more about your experience and follow up with you directly.
Multiple preorder items were missing and no resolution was provided.
Business reply on Google
We're sorry to hear that your experience with us didn't meet your expectations. At CAVA, we strive to serve delicious food that helps more people eat well and live well. We would love to learn more about your visit and how we can improve. Please share your feedback with us at support.cava.com so we can address your concerns directly. Thank you for taking the time to let us know.
Excessive wait time for service at the food station.
Long wait times due to insufficient staffing levels.
Food quality issues including foreign objects and potential contamination.
Business reply on Google
Hi Chassity, we’re concerned to hear about your experience and take these matters very seriously. Please reach out to our team at support.cava.com so we can address this directly. We want to learn more and make sure we help make things right as quickly as possible.
Long wait times due to understaffing and dirty lobby conditions.
The restaurant lobby was dirty and trash was not cleared.
The manager displayed poor personality and the food had a bad odor.
The restaurant has dirty tables and a roach infestation.
Online payment system failed to process a large catering order
Staff provided poor service and inadequate portion sizes.
A dead fly was found in the food bowl.
Staff provides insufficient portion sizes despite high menu prices.
Customer reports food poisoning after eating at the restaurant.
Online ordering system allowed orders for out of stock items.
The food order contained poor quality chicken and incorrect portioning.
Online orders experience significant delays and incorrect items.
The portion sizes provided were significantly smaller than the standard amount.
The business refuses cash payments and staff are rude.