π½οΈ Restaurants Β· Greenwich
total experiences
replied on google
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Inconsistent food quality and poor management at this location
The food order was incorrect and the quality was poor.
The customer service and phone support are inadequate.
Online orders are consistently prepared incorrectly.
Multiple items were missing from the online delivery order.
Staff displayed unprofessional behavior and lacked menu items.
online order was not prepared and ingredients were missing
Unsanitary store conditions and poorly prepared, messy food.
Staff member exhibits unprofessional behavior and refuses to complete customer orders.
Inconsistent portion sizes and missing items in orders.
Customer experienced food poisoning after consuming lamb meatballs.
Incomplete order and unhelpful staff response regarding missing items.
The food served was spoiled, burnt, and of poor quality.
A metal staple was found inside the food.
The rice was undercooked and the order was missing items.
Inconsistent inventory and frequent errors with curbside order fulfillment.
The salad ingredients were old and the pita bread was stale.
Business reply on Google
Hi Mersy, thanks for the review. We're very sorry to hear that our team dropped the ball with regards to the food served to youβwe'll be sure to pass this message along internally to be addressed. We hope you'll join us again soon for a much improved experience. In the meantime, if you need any further assistance, please don't hesitate to reach out to us at hello@cava.com.
Staff accused customer of theft and provided an incorrect food order.
Business reply on Google
Hi Camilo β thank you for taking time out of your day to bring this to our attention. We're very sorry to hear about today's ordering experience. Could you please email us at hello@cava.com so that we learn more, as well as make it up to you? Thanks!
Staff members are inattentive and unfriendly toward customers.
Business reply on Google
Hi Sarah, we are so sorry about this experience. Please email us at hello@cava.com to further discuss this issueβwe'd love to make things right!