CAVA
🍽️ Restaurants · New York
total experiences
replied on google
Most reported issues
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Experiences
Staff members are rude and unwelcoming to customers.
Business reply on Google
Hi Kelly, we appreciate your honest review. Hospitality is a big part of the CAVA experience, and we're always working to make sure every guest feels valued and appreciated. If you're willing, we'd love to learn more at support.cava.com.
Long wait times due to prioritization of online orders over in-person.
Business reply on Google
Hi Maanav, we hear you, standing in line longer than expected isn't right, and we want every visit to run smoothly no matter how the order comes in. Please share more about your experience at support.cava.com as soon as you can so we can follow up directly.
Staff member was rude and yelled at the customer
Business reply on Google
Hi Nya, we appreciate your feedback. Friendly, attentive service is an important part of the CAVA experience, and we're always looking for ways to improve. If you're willing, please tell us more at support.cava.com.
Staff were rude and inconsistently provided water cups to customers.
Excessive wait times due to poor management of in-store orders.
unsanitary conditions due to dogs on tables and poor cleaning practices
Business reply on Google
Hi Nat, we’re concerned to hear about your experience and take guest feedback very seriously. Please reach out to our team at support.cava.com so we can learn more and work with you to make it right.
Small portions, rude staff, and misleading extra charges.
poor food quality, small portions, rude service, and unclean facility
Cashier made rude comments to customer regarding their order
insufficient portion size for the price paid
Employee screamed at a pedestrian on the sidewalk outside the restaurant.
Food served was burnt and staff appeared inattentive.
Long wait time and incorrect order with poor staff communication.
The manager displayed a poor attitude toward the customer.
Consistent delays in order pickup and unhelpful staff performance.
Small portion sizes and poor staff service with inedible food items.
The order was missing chicken and had poor food quality.
Business reply on Google
Hi Meredith, we're so sorry to hear about this as it is not the CAVA standard! Please reach out to us at support.cava.com with the details of your visit, along with the location, date, and time so we can investigate this further and make it up to you. Thanks!
Rude staff member and poor ingredient quality at this location.
Small portion sizes and lack of freshness in the salad.
Staff were dismissive and food quality was poor before closing time.