CAVA
🍽️ Restaurants · Newark
total experiences
replied on google
Most reported issues
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Experiences
The mobile order bowl was served half empty.
Business reply on Google
Hi Dia, you should be able to expect the same care and consistency whether you order at the counter or through the app. We’ll continue reinforcing the importance of satisfying, thoughtfully prepared portions across every order.
Staff served sauce instead of the requested meat portion.
Business reply on Google
Hi Cem, Thank you for sharing your experience with us. It's important to us that every meal at CAVA is satisfying and meets our high standards for quality and service. We're sorry to hear that your recent visit didn't reflect this. Please share more details at support.cava.com so we can address this directly and ensure a better experience in the future. Your feedback is invaluable in helping us improve.
Customer found a bone in the chicken and received small portions.
Business reply on Google
Hi Joe, we’re concerned to hear about your experience and take guest feedback very seriously. Please reach out to our team at support.cava.com so we can learn more and work with you to make it right.
The bowl portion size was significantly smaller than expected.
Business reply on Google
Hi JPNYC, thanks for sharing your experience. We want every pickup order to be prepared with care and every meal to be satisfying, and it sounds like we missed the mark. Please visit support.cava.com as soon as possible so we can learn more about your experience and follow up with you directly.
Customer left due to poor service from staff.
Rude staff, excessive salt, and lack of food availability.
Takeout order was delayed significantly beyond the estimated pickup time.
The employee provided an insufficient portion size of lamb.
The manager was rude and dismissive toward customers.
The food portion size provided in the online order was insufficient.
Staff rushed customers and made errors on food orders.
Missing pita bread from the meal order
customer reports food poisoning after eating at the restaurant
Online order received with extremely small portion sizes.
Store is unhygienic, poorly managed, and uses fake review incentives.
The staff members are consistently unfriendly and unpleasant.
Employee provided rude service and displayed a poor attitude.
Mobile order was delayed and missing items with insufficient protein portions.
Online orders receive smaller portion sizes than in-store orders.