CAVA
🍽️ Restaurants · Tulsa
total experiences
replied on google
Most reported issues
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Experiences
Incorrect food order and inability to contact store for refund
Business reply on Google
Hi Kye-Anne, I'm really sorry to hear about your recent experience. At CAVA, we strive to serve delicious food that helps more people eat well and live well, and it sounds like we missed the mark this time. We want to make sure you have the experience you deserve, so please share your feedback at support.cava.com so we can address this directly. Thank you for letting us know.
Inaccurate online inventory and unauthorized substitutions for missing order items.
Staff was rude and overcharged for a smaller portion of food.
The mobile application is slow, glitchy, and unstable.
Staff mocked customer for their accent during service
Staff refused to prepare a customized meal order
Customer found sharp plastic pieces inside their food wrap.
Inaccurate portion sizes and excessive dressing in online order.
Staff members were rude and inattentive to customers.
Order was incomplete, delayed, and customer support failed to resolve issues.
Employees displayed rude behavior and unprofessional service during food preparation.
Missing drink, cold food, and unresponsive customer service regarding a refund.
The restaurant does not offer vegetable sides for dipping hummus.
The restaurant tables, drink area, and bathrooms are consistently dirty.
The restaurant is frequently closed due to recurring operational issues.
Delivery order took one hour for a short distance.
employee failed to change gloves after handling money causing foodborne illness
The business was closed during posted hours and staff ignored customers.
The rice was undercooked and the food lacked Mediterranean flavor.
The salad bowl was underfilled and missing the requested dressing.