CAVA
🍽️ Restaurants · Washington
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
customers experienced food poisoning after eating at this location
Business reply on Google
Hi Surge, thank you for bringing this to our attention. We're sorry to hear about your experience, as every meal should be fresh, prepared with care, and enjoyed with confidence. Please visit support.cava.com as soon as possible to share more details so we can learn more and follow up directly.
Incorrect change provided during transaction and alleged discriminatory service.
Business reply on Google
Hi Michael, we’re concerned to hear about your experience and take guest feedback very seriously. Please reach out to our team at support.cava.com so we can learn more and work with you to make it right.
Small portion size and poor quality salmon served
Staff member discarded food without explanation and acted disrespectfully.
The restaurant provides insufficient portion sizes for their food items.
Delivery orders are consistently missing items and contain incorrect portions.
Customer experienced food poisoning after eating at the restaurant.
Staff added allergen to food and items were unavailable or overcooked.
Staff failed to follow order notes and provided insufficient portion sizes.
Rude staff and poor food quality at Columbia Heights location.
Incorrect order and refusal of refund for wasted meal
Staff was rude and forced customer to retrieve order behind counter
Delivery orders from this location are consistently underfilled.
Multiple orders had missing items and staff was dismissive.
Business reply on Google
Hi Dalton, thank you for your review! Please know that we've reached out to our team to check in and make improvements based on your feedback. We hope to see you again soon!
The family meal contained spoiled and wilted vegetables.
Business reply on Google
Hi Will, thank you for taking the time to share this review. We're so sorry to hear that we've fallen short on two occasions and that we failed to make things right when you reached out to us. As we continue to grow, we will utilize helpful feedback like yours to make adjustments and ensure that we provide nothing short of top-notch food and service. Thank you again.
The staff at this location provided rude customer service.
Business reply on Google
Hi Andra, we're incredibly sorry to see this, and we'd like to learn more about your experiences at this location. We will be reaching out to our team to check in, but we'd also like for you to email us at hello@cava.com so we can make things right!
The restaurant provided insufficient portion sizes for the requested items.
The restaurant is out of pita chips and mesclun salad mix.
Business reply on Google
Hi, Rai! We introduced a new greens mix to our menu called SplendidGreens. We highly suggest this new base, a crisp mix of chicory, endive, escarole, romaine, and radicchio. Also, thanks for letting us know about your experience. If you'd like to chat more, feel free to reach out to us at hello@cava.com. Thanks!
Staff was unhelpful to a first-time customer unfamiliar with the menu.