CELL PHONE PLANET
📡 Internet & Cable · San Diego
total experiences
replied on google
Most reported issues
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Experiences
Phone repair caused damage to flashlight and volume buttons
Business reply on Google
we let you know before the repair that your phone was water damage it was better to get a new phone and we let you know that we will only guarantee the part that we replaced was the back glass and has nothing to do with the volumen buttons, we then offer you to replace the buttons at our cost but you wanted for free and you declined
Staff provided dishonest information regarding store visit requirements.
Business reply on Google
sorry we couldn't fulfill your expectations unfortunately we don't buy blacklisted/reported/stolen or severely damage phones/devices
Inaccurate phone appraisal and lack of customer parking availability.
Battery replacement caused permanent damage to the phone operating system.
Business reply on Google
wrong store buddy. "shorted the operating system." no such thing
The purchased phone was blacklisted and could not be activated.
Technician failed to apply adhesive during screen repair twice.
Business reply on Google
Hello, I’d like to begin by apologizing for the inconvenience and the issues your facing with your phone, unfortunately the issue has to do with the other damages you have on your device rather than the part or service that was preformed. As the technician mentioned prior to the repair, the aluminum frame of your device is bent, while repairable any excess force or pressure, such as a drop or excess weight placed on the device, will result in either a more quickly broken screen or or the screen separating from the frame as it is not completely flat/flush (regardless of the part or adhesive used). Our best recommendation is to upgrade the device as soon as you can as these issues will not go away with a simple screen repair, while it will work and get you by it is impossible to leave the device like new unless you replace everything, which at this point is not economically feasible (as it will cost the same as a new phone). Sorry for the misunderstanding but we do our best to always be fully transparent with any job we do, which is why we mentioned the frame damage prior to going ahead and changing the screen. We are here to hear any other concerns you have or help in any way we can
The store sold a phone that was reported as stolen.
Business reply on Google
False information from a scammer always out to get something free out of people, we do not typically do cash refunds but did under this extreme circumstance (as it was assumed to be true), but when phone was checked it was clean and had no issue. This Customer has made numerous false claims on multiple occaisons in hopes of a refund, BUYER BEWARE Compare our reviews with this one and notice his avarage rating among others... Hes been here twice and is always looking to get something free out of the visit
The business stole a camera lens during a phone repair.
Business reply on Google
Hello, just here to say that what you are posting makes no sense. How would you not realize if a piece that's external is missing on the phone? We have been working in this bussiness over 15 years in the bussiness and never had issues, besides, old used parts have no value... If you have any problems just stop by the shop and we will do our best to help. Otherwise stop spreading false information and slander. Have a great day
Replacement battery failed and caused the phone to become unusable.
The business does not have a working phone number.