Cell Xpert- Jacksonville Walmart Supercenter

Technicians are unqualified to perform screen repairs.

unexpected service fees and partial refund after failed repair attempt

Customer sold a non-functional counterfeit charger with no refund provided

improper phone repair and poor communication with staff

Staff member accessed private messages on customer phone without permission

Staff refused price transparency and demanded cash for a used screen.

Business increased quoted price and displayed aggressive behavior toward customer

Phone malfunctioned and camera was damaged following repair service.

Repair caused facial recognition failure and staff displayed unprofessional behavior.

The business quoted a higher price than competitors for screen repair.

Repair failed and business requested additional payment for same issue

The business charges inflated prices for low quality merchandise.

Staff charged for unwanted items and overpriced screen protectors.

The repaired phone screen is glitching despite no physical damage.