Cellaxs

Business reply on Google

We’re very sorry to hear about your experience, Sarah. We understand how frustrating it can be to feel surprised by pricing, and this is not the standard of transparency and service we strive to provide at Cellaxs. We take feedback like this very seriously and want to address your concerns. Please contact our management team directly at office@cellaxs.com with your visit details so we can review the situation and work toward a resolution. Your satisfaction and trust are extremely important to us, and we are committed to improving our service. — Team Cellaxs

Business reply on Google

Hi Virginia Tompkins, thank you for sharing your detailed feedback. We’re truly sorry to hear that your experience at Cellaxs - Phone Repair, 1500 Polaris Parkway STE#1124, Columbus, OH, did not meet your expectations. We understand how important it is to feel confident in the knowledge and professionalism of the technicians working on your devices, especially when it’s for your child’s iPad.We apologize if there was any misunderstanding regarding the passcode and unlocking process. Our team aims to be clear and transparent during the diagnostic and quoting process, but it’s clear we missed the mark here. We also regret that you found the pricing to be higher than other options and that you did not feel comfortable leaving your device with us.Your experience helps us identify areas where we need to improve our communication and customer service. If you’d like, please reach out to us directly at office@cellaxs.com so we can discuss your visit further and see how we might make things right. Thank you again for your honest review. We truly value all feedback as it helps us improve for all our customers. – Team Cellaxs

Business reply on Google

Hi Bo, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the incorrect screen installation and the battery issue. We take these matters seriously and will make sure to address both the screen and battery concerns when you return. We appreciate your patience and look forward to resolving everything to your satisfaction. Please don’t hesitate to reach out to office@cellaxs.com if you need any further assistance before your next visit.

Business reply on Google

Dear Alissa, Thank you for taking the time to share your experience, and we are sincerely sorry to hear about the issues you encountered. We truly regret that your repair was not completed as expected, and we understand how frustrating this situation must have been for you. Our goal is always to provide high-quality service and clear communication, and it seems we fell short in your case. We would love the opportunity to make things right for you. Please contact us directly at office@cellaxs.com so we can discuss the situation further and work on resolving the issues you’ve mentioned. Again, we apologize for the inconvenience, and we appreciate your feedback as it helps us improve our services. - Team Cellaxs