CellFone Master
📡 Internet & Cable · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
Phone screen failed after repair and shop denied responsibility for damage.
Technician failed to repair phone and charged an unnecessary diagnostic fee.
Incomplete screen protector kit provided during product exchange
The phone was damaged further during the screen repair process.
business failed to honor repair warranty and attempted extra charges
Phone repair caused new overheating and functionality issues
Customer charged repeatedly for recurring phone repair issues
Replacement screen failed after thirty days and requires additional payment
The phone sold was not unlocked as advertised.
Business reply on Google
Thank you for your feedback and sorry for the problem that you were having. all of our phones are unlocked but the phone you bought it for straight talk and that was not compatile for that specic carrier. we also give other option but you didnt take. we tried everything possible to resolve the issue but your carrier not supported at all. we refunded you full amount and sadly you didnt like our service. truly sorry for your inconviniance
Staff member made the customer feel uncomfortable by staring and profiling.
Business damaged phone during repair and refused to fix it
Business reply on Google
THATS A SUPER BIG LIE. WE NEVER RETURN THE BROKEN SCREEN AND NO ONE WILL ACCEPT THE BROKEN PHONE AFTER PAID FOR FIXING. WE NEVER RECEIVED ANY CALL OR CLAIM UNDER YOUR NAME. WE FOUND IN OUR SYSTEM SOMEONE NAME BRIDGET FIXED THE SCREEN OCT 2021. IF THERE IS ANY MISTAKE HAS HAPPENED, PLEASE CALL US OR VISIT US FOR WARRANTY REPAIR.
Technician damaged phone during repair and refused to fix it.
The business damaged the customer's phone screen during service.
Business reply on Google
THANK YOU FOR YOUR FEEDBACK. YOU BROUGHT THE SHATTERED FRONT AND BACK PHONE AFETER A MONTH YOU FIXED WITH US AND YOU WANT US TO FIX YOUR PHONE FREE. ALL OUR REPLACED SCREEN HAS 90 DAYS WARRENTY WITH TECHNICAL ISSUE BUT NOT A PHYSICAL DAMAGE ONE. APPLE ALSO DOESN'T GIVE YOU WARRANTY FOR PHYSICAL DAMAGE AFTER THEY FIXED .