CELLULAR GEEKS Cell Phones and Computers
💻 Tech Services · Dallas
total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and dismissive regarding laptop repair options.
Business reply on Google
Try harder next time when you want to fix the laptop for $20.00. You will get answers to what you deserve. I keep your ChatGPT in my back pocket.
The staff member displayed rude and unprofessional behavior toward the customer.
Business reply on Google
We disagree with your claims, and have no record of the experience you’ve described, if you are unhappy, we would suggest to take your business somewhere else. Actually shame on you, Customers like you are disappointing. There was nothing wrong with our service, nor did anyone speak to you rudely. We will be sharing the video footage on social media to demonstrate how inaccurate and unfair this review is. You going to be famous in one week, if this review is not corrected or deleted.
Store was closed during posted business hours
Business reply on Google
Our hours are accurate, but unforeseen circumstances may have caused a delay. Unfortunately, right when you visited. While we can respond, we can’t always explain or satisfy everyone. However, we’ve returned all calls and answered every inquiry right as we reached the store. SMH
Poor repair quality and unprofessional staff behavior
Business reply on Google
1 - They said that they would since they would reply to them with nasty messages - Thats a LIE 2 - because my brother had his phone taken in to get fixed and it kept on breaking and we just decided not to take it back - Thats a LIE Dear customers(Review Readers), this customer called to ask for repair cost for samsung S20fe LCD repair, we gave her a quote for $120 which is fairly resonable price for the repairs. Lyric Lavergne asked us if there was any military discounts, as we suggested price is firm. Thats the only discussion we had with this customer. Lyric Lavergne started texting and called again to do the repairs for FREE "Lyric Lavergne typed - and if its not FREE i m fine" - Thats crazy. She wants the repair for FREE from us as we refused to service her phone for discounted price. Dear customers(Review Readers), we strive to do business with most honesty but we cannot show honesty to do the repairs for FREE like Lyric Lavergne requested telling lies. We will always do our best to serve you to our best abilty all the time. we are in business since 13 years and same location. Lyric Lavergne is just one of the customers who wants things for FREE and we cannot do that, no busin
Poor quality repairs and additional charges for incomplete work
Business reply on Google
We appreciate you bringing this to our attention, Elena Contreras. However, based on your feedback your characterization of mentioning the issue is inaccurate. We've always strived to provide the best quality of parts and will continue to do so. If you'd like to discuss this further, please contact us at 972-352-9439. We tried to call you to resolve the issue, and to discuss the situation to solve in positive way. Your phone was completely broken from front and back. The condition of your phone broken was 10 out of 10, back glass was broken lcd was broken and touch screen was broken too. We fixed it all at a very reasonable cost since you were a repeat customer. If you wish to fix the housing for your charging port area popping out you have to pay for the repair cost. Which was not advised due to iPhone 11 is not worth spending as much.
Replacement screen has poor color quality and was not disclosed.
Business reply on Google
There are sensitive customers like you who would want to salvage our repo online. We have more than 500 positive reviews which shows quality of work by itself. Kaylan wants to fix the phone for cheap and not listen to suggestions of replacing the lcd from another vendor. Kaylan phone was already repaired before with “3rd party vendor” We will learn from customer like Kaylan and excel in our customer experience.
Business charged diagnostic fees for incorrect and unnecessary repair advice.
Business reply on Google
We refused to serve you as you changed the terms of diagnostic and repair process more than 10 times. We don’t need customers like you who can’t afford the repairs and want to create confusion over our repair method and process. We clearly explained you more than 10 times but you want to continue saying nickel and dime. Still, try to take your MacBook to Apple Store and quietly pay to what they ask for, or try what you tried with us they won’t serve you even to what as much we did. Your welcome.
Technician damaged phone screen and committed unauthorized financial transactions.
Business reply on Google
Dear customer, We are not able to locate your phone number in our system. We could neither find you with your first name and last name. Please make sure which store you went to, for the repairs. Also while fixing the LCD, major repair store won’t even ask for your password it’s a simple fix. Kindly refer yourself to the right store or give us a call so we can discuss, or we will consider this a review which is not legit.
Inconsistent diagnostic information and poor communication regarding repair status
Business reply on Google
We would learn from this experience as long as our message was conveyed to you. Thank you for your feedback.
Phone sensors and power issues occurred following a screen replacement service.
Business reply on Google
We would learn from this experience as long as our message was conveyed to you. Thank you for your feedback.
Store refused to provide a full refund for defective merchandise.
Business reply on Google
We DIDN'T repair your phone we sold you an accessories. We sorry for your experience in the store, We have installed the same kind of screen protector on more than 50 Samsung Galaxy S10 with no issues. Our store policy does not allow us to return the accessories but we still did for partial refund of $10.00. Repair services on cell phones are covered for full 15 days warranty, but not accessories. We have a sign sitting on the front desk saying All sales on accessories are final sale. We can still improve your experience if you give us a call back, and issue you the remaining refund of $5.00, please call us back on 972-352-9439 and talk to Aki. Thank you, hope you'll understand and give us a chance to keep you as our customer.
Phone screen became non-functional after battery replacement service
Business reply on Google
Update - FREE Repair worth $250.00 was issued to this customer by our store. We installed a brand new FREE LCD on your phone worth $250.00. You have an old phone which had bad swollen battery which can affect LCD due to pressure. You should be happy with the FREE services youve received, without even paying for battery replacement. We learn from our mistakes, and will make sure our policies are EVEN more clear infront of customer before taking the order for repair. Enjoy the FREE repair.
Store refused to refund money for a defective power cord.
Business reply on Google
Sir, we are sorry for service youve received. We tested the charging power cord you returned for exchange and it works fine, we are sorry it didnt work in your case. The sales associate who sold you the charger has confirmed the charger was working completely fine and was tested. Our store policy is No Refund Or Exchange on accessories, we do issue refunds towards the cell phone or computer repairs if it does not work for customer. Sorry for the bad experience.
Replacement screen had incorrect color and manager displayed aggressive behavior
Business reply on Google
We pride ourselves in maintaining the highest quality standards for our customers. We're sad that you had to face such difficulties. We would learn from situations like this and make sure it "never" happens again. Your feedback will make us better.
replacement screen failed after two weeks due to poor quality parts
Business reply on Google
Sir, we are trying to locate your information with last name and first name but we cannot find you in our database, there are lots of other repairs shops on the same street. If you are addressing the right store than please give us a call and talk to our store manager to solve this issue, we are always here to give best customer service experience. Thanks for understanding.
Technician lost the customer's SIM tray during screen repair
Business reply on Google
We tried to explain you over the phone within one hour of you posting this review, We would have no interest in holding sim tray of your Samsung S6 phone, they are literally less than $3.00 online on eBay. You came in for screen repair and all we did was replaced your lcd screen with HUGE discount you asked from us in the store. We processed your repair for almost 15% off. Still, we also offered you REPLACEMENT sim tray for FREE. Why would we lie for something so small like your sim tray. Thanks for your business and ENJOY the discount from us.
The repair service caused the phone to experience ghost typing issues.
Business reply on Google
Can you tell us whats ur order number sir., we CANT find Trey Savage as last name and first name in our system orders list. You have 15 days warranty on any repairs, parts and labour. We will replace the screen again if its under warranty period. Can you tell us which phone we fixed and on what date. We are UNABLE TO FIND you in our system. EDIT - Sep 5th 2016 - Since we didn't get any information asked above, we will consider this as "Competitors leaving negative feedback"
Inconsistent repair information provided by staff regarding phone screen replacement.
Business reply on Google
You negotiated repair cost like you were in a flea market, you requested for half the price. You didn't wanted to pay for anything, so we decided not to repair your phone for that cheap. We shall learn from your experience and move forward.