Cellular Zone Sales & Repair
📡 Internet & Cable · San Antonio
total experiences
replied on google
Most reported issues
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Experiences
business refused to purchase phone despite advertising they buy broken devices
Replacement screen failed shortly after installation and warranty claim was denied
Phone repair resulted in new hardware damage and battery issues.
Repair rendered MagSafe useless and the replacement glass cracked spontaneously.
unexpected additional charges added to the total cost of a phone
The business refused to honor a previously quoted repair price.
The business failed to honor the online trade-in quote provided.
Technicians damaged device components and installed a low quality replacement screen.
Business reply on Google
We're sorry to hear you had such a frustrating experience, Zachary. We always aim to deliver a great experience and we're gutted when we don't meet expectations. We will make sure your feedback will be used to improve our services. Thank you for sharing with us.
iphones returned with battery issues after repair services
Business reply on Google
We're truly sorry to hear about your experience, Eric. As a valued customer, we want you to be completely satisfied with our services. We will take your feedback into account and strive to improve the quality of our repairs. Thank you for letting us know.
Business refused to honor warranty for a defective screen repair
Repair failed to maintain the phone's water resistance seal
Employee was rude and condescending to female customers.
Technician damaged Face ID functionality during screen replacement attempt.
The screen replacement service is considered too expensive.
Replacement phone glass shattered after a single minor drop
Replacement screen failed and warranty claim was denied by staff
Phone screen malfunctioned following repair service and business refuses responsibility
Business reply on Google
Hi Kevin, Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job. I can see, as you shared in your review, there was an issue after the repair. I am very sorry you had this experience with us and would love to make the situation right. I attempted to reach out to you at the number on your account and left a voicemail with my contact info. We do hope you will give us the opportunity to fix the issue for you. Feel free to give us a call back or come back to the store any time. Thank you again and have a nice day.
Technician provided incorrect information regarding water resistance and damaged the…
Staff provided incorrect information regarding screen availability causing wasted trip.
Business reply on Google
Hi Mr. Thomas. I’m very sorry to hear about the experience you had with our Bulverde location. After speaking with the representatives you were working with, I’m not sure where the miscommunication occurred but we were under the impression it was an iPad Air 2 which we did carry the part in stock for. However I do apologize for the inconvenience you had to go through and we would love to earn your business back in the future. Please contact us if you still need this iPad fixed, we will guarantee you a same day turnaround at a discounted rate.
poor repair quality and refusal to honor warranty or provide support