Chase Bank

Limited ATM operating hours prevent customer access to funds.

Limited ATM operating hours prevent customer access to cash withdrawals.

unprofessional and inept customer service provided by bank staff

Staff provided incorrect information and failed to follow up on requests.

Customer account was hacked and eighteen thousand dollars were stolen.

Online appointments fail and bank systems are frequently unavailable.

Staff failed to provide services and the ATM area is cramped.

Staff were unprofessional and hung up on the customer during calls.

Staff refused to provide notary service for customer documents.

Excessive wait times and inefficient staff service at the bank.

Staff refused to open a checking account for the customer.

Staff attempted to close the branch early to leave work.

The branch is understaffed with an unorganized and rude management team.

Long wait times due to insufficient staffing at the bank branch.