Chase Bank

Staff intimidated and humiliated an elderly customer during identity verification.

ATM access is restricted outside of bank business hours

branch staff lack knowledge regarding letters of credit

Staff member was rude and handled customer phone without permission.

The branch is unresponsive to phone calls.

Account funds were frozen and customer service was unhelpful.

poorly managed parking lot traffic control

Limited ATM access and long wait times at the branch.

Security guard harassed customers over parking in a bank spot.

ATM failed to dispense cash and staff refused to provide assistance

Limited ATM access causes long wait times for customers.

Broken door and unreliable ATM access at the branch location.

Long wait times for the only functional ATM in the lot

Broken ATM doors and limited access to banking services

Teller refused to organize currency and provide requested envelopes.

Staff exhibited unprofessional behavior and alleged discriminatory treatment toward a…

Bankers bypassed the established waiting list to serve other customers first.

Inefficient new account opening process and unhelpful bank staff.