Chase Bank

Customer experienced discriminatory treatment and unnecessary document scrutiny by bank…

Staff failed to provide clear requirements for notarizing documents.

Bank staff were dismissive and unhelpful regarding the customer's issue.

bankers unavailable due to lunch breaks

Staff failed to process wire transfer due to insufficient identification

Bank staff refused to open an account despite being empty.

The bank branch does not provide restroom access to customers.

Staff member was rude and refused to open a bank account.

Staff members were rude and unable to communicate effectively.

Banker failed to honor appointment time and did not acknowledge customer.

The bank has inconvenient operating hours and slow staff service.

Unauthorized charges and lack of communication regarding loan transfer

The bank branch does not provide customer restroom access.

Excessive hold time placed on a deposited paycheck

Bank tellers failed to acknowledge customer and directed them to kiosks.