Chase Bank

Insufficient staffing levels cause long wait times on Monday mornings.

Staff member was rude and bank issues remain unresolved.

The lobby card reader is broken preventing ATM access.

Staff provided inaccurate information regarding a fraudulent charge dispute process.

Staff member failed to assist with a cash withdrawal

Bank staff refused to process a deposit for a customer.

Unable to schedule an appointment due to poor phone support

Bank withholds funds, charges excessive fees, and has inconsistent branch availability.

Long wait times and poor customer service at the branch.

Bank staff refused service and failed to answer phone calls.

Bank branches lack available staff to open new accounts

staff refused to open a new bank account for the customer

Staff refused service and provided conflicting information regarding account reopening.

Excessive wait times at the drive-thru window