Chick-fil-A
🍽️ Restaurants · Birmingham
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Customer experienced an excessive wait time for a pre-ordered meal.
Staff gossiped and served watered down drinks.
The drive-thru service is excessively slow during morning hours.
staff ignored customers and provided unprofessional service
Restaurant refused to remake order stolen by unauthorized delivery driver
frequent order inaccuracies and poor food quality at drive thru
Staff repeatedly made order errors and displayed rude behavior.
The order was missing salsa and contained the incorrect drink.
mobile app orders are not prepared until the customer arrives
Employee was rude to customer regarding a confused order name
The chicken sandwich tasted old and contained unwanted pickles.
Business reply on Google
Olivia, I wanted to take a moment to apologize for your experience. We want your day to be made better because you came to Chick-fil-A Greystone. I am so sorry we missed that mark on your most recent visit. Please feel free to email us at info@cfagreystone.com if you would like to share more about your experience, and allow us to connect with you so that we can make it right for the next time you go to Chick-fil-A. Thanks, -Russell Executive Director
Customer experienced a twenty minute wait for a drink order.
Business reply on Google
Kim, I wanted to take a moment to apologize about your most recent experience. We want our guests' day to be made better when they come to Chick-fil-A Greystone. I am sorry we missed that mark on your most recent visit. Please feel free to email us at info@cfagreystone.com if you would like to share more about your experience so we can better serve you in the future.
Inaccurate orders and slow curbside service at this location.
Business reply on Google
I am sorry you have not had a great experience in our restaurant. We work hard to serve our guests well every day and I am sorry we have let you down. Please feel free to email us at info@cfagreystone.com if you would like to share more of your experience so we can better serve you in the future.
The restaurant refuses to cook fries to the customer's preferred texture.
Incomplete order and failure to provide promised compensation
Incomplete order missing fries and sauces provided by the restaurant.
The restaurant is disorganized with poor service and food quality.
Business reply on Google
Jared. I am sorry you have not had a great experience in our restaurant. We work hard to serve our guests well every day and i am sorry we have let you down. Please feel free to email us at info@cfagreystone.com if you would like to share more of your experience so we can better serve you in the future. I hope we can earn your trust again in the future.
frequent order inaccuracies and delays with online preorders
Staff exhibited discriminatory behavior toward the customer
Business reply on Google
Omari: I am so sorry you had a bad experience at Chick-fil-A. I did want to make sure you have the correct location as we do not have anyone on our team named Donny. We are located at the corner of Hwy 119 and Hwy 280 in the Greystone area of Birmingham. If you can send us an email at info@CFAGreystone.com we would love to hear more about your experience so we can fix any issues that took place. Again, we want you to feel welcomed at any Chick-fil-A and especially ours. If you will email us, we will do what we can to make it right.