Chick-fil-A

Employees working while sick caused illness to customers

unsanitary food handling and inefficient mobile order pickup process

Pre-ordered holiday meal was cancelled without notice or acknowledgment.

staff failed to acknowledge customers at the counter

The service is poor and wait times are too long.

The employees did not meet the expected service standards.

curbside order received incorrect items instead of chicken

Missing items, poor food presentation, and cold food served.

Multiple missing items and long wait times for mobile orders.

Staff ignored customers and allowed orders to sit and get cold.

Food served was cold and hard due to long storage time.

Incorrect order preparation and poor food quality.

Staff ignores delivery drivers and provides racially biased service

Incorrect orders, long wait times, and poor customer service.

Customer reports food poisoning after eating chicken nuggets.

Sandwich was improperly prepared and lacked proper labeling for special orders.

Staff were unprofessional, rude, and provided poor service during the transaction.

customers experienced food poisoning after eating at the restaurant

The chicken batter is flavorless and lacks proper texture.