Chick-fil-A
🍽️ Restaurants · Knoxville
total experiences
replied on google
Most reported issues
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Experiences
Slow service and inadequate portion size for the price paid.
Manager was rude and failed to provide requested plasticware
The chicken tenders had an unpleasant oily texture.
Long drive-thru wait resulted in refusal of mobile breakfast order
Reward points were not returned after a canceled breakfast order.
Curbside pickup order was significantly delayed compared to drive-thru service.
Staff repeatedly failed to correctly process a specific food order substitution.
The restaurant failed to provide the correct condiments with the order.
Incorrect order items, missing condiments, and plastic found in food.
Customer experienced long wait times for a simple breakfast order.
Employee used informal and perceived disrespectful language during customer interaction.
The restaurant failed to provide a paid item and is unreachable.
The restaurant served old and cold food during recent visits.
restaurant refused to serve lunch items before the scheduled time
Slow service, incorrect order, and poor management oversight.
Incomplete mobile orders and failure to process promised refunds
The restaurant provided underfilled fry containers.
Lipstick stain found on the rim of a drink cup.
Business reply on Google
Becky, We apologize that you couldn't reach us. Sometimes we have calls that take longer than others. Nevertheless, we want to reassure you, sometimes the red ink from our Chick-fil-A logo does run and we could see where you would think it is lipstick, but we assure you, that is not the case. After your message, we checked our cups and did have to toss some others that had the same ink run. We are sorry for the misunderstanding.
Excessive wait time in the drive-thru line
Business reply on Google
Jennifer Lequire we are sorry to hear about your less-than-satisfactory experience at Chick-fil-A on Chapman Highway. We would be happy to try to make it up to you if you'll give us a call at 865.573.0023. Thanks for reaching out, and again we apologize for your unpleasant experience!
Foreign objects found in food and beverage items.
Business reply on Google
Hey Jennifer Harmon, we are so sorry to hear of your bad experience at our Chick-fil-A location. We know how important it is for you to get exactly what you asked for with no issues. We sincerely apologize for this incident. If you don't mind to give us a call (865.573.0023), we would love to make this right. Thanks for letting us know of our mistake and how we can improve.