Chick-fil-A
🍽️ Restaurants · New York
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Missing items and poor staff service at this location.
Customer was shortchanged by one cent due to lack of pennies.
Incomplete order missing food items and utensils.
Online order was delivered incorrectly and refund request failed.
Store refused to refund or replace order given to wrong person
Long wait times and poor handling of incorrect orders.
Business reply on Google
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and the long wait time you faced. We always want to provide fast, accurate service, and it’s disappointing to know we missed the mark for you. I also apologize for any issues with your order not being made correctly. Your feedback is important and will be shared with our team so we can improve. If you’d like, please reach out to us at Care@chick-fil-a.nyc with more details so we can make this right for you. We appreciate you bringing this to our attention.
The restaurant provided an incorrect order missing several items.
Poor food quality and rude staff at this location
Staff appear bothered and wait times are long.
The food served was cold and the manager was rude.
Poor service and cleanliness standards with high pricing.
staff rushed customers to finish eating before closing time
Delivery driver failed to deliver food and store provided no resolution
Staff incorrectly informed customers that the dining area was closed.
Staff member was rude and mopped over the customer's feet.
The order was prepared incorrectly with the wrong ingredients.
delayed order and rude staff behavior
The mac and cheese appeared to have been partially eaten.
The chicken quality was inferior compared to other locations.