Chili's Grill & Bar
🍽️ Restaurants · Atlanta
total experiences
replied on google
Most reported issues
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Experiences
The steak served had a strange and unappealing scent.
Business reply on Google
Hi there, we’re sorry to hear about this experience. We’d like to look into it further. Please reach out to us at Chilis.com/frequently-asked-questions.
Long wait time and poor staff service
Business reply on Google
Hi O'Brian. You should always expect excellent service from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
server repeatedly forgot requests and staff displayed poor customer service
Business reply on Google
Hi Angel, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at Chilis.com/frequently-asked-questions.
Excessive seasoning made the food texture feel sandy.
Business reply on Google
This is disappointing to hear, Ligi. We strive for perfection with every order! Please reach out to us at Chilis.com/frequently-asked-questions so we can look into this. Thank you.
Poor service, cold food, and incorrect billing practices by the server.
Business reply on Google
You should always expect excellent service from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Customer was charged for items that were never delivered.
Business reply on Google
We're so sorry we let you down, Cleve. We'd like to look into this further. Please reach out to us at https://www.chilis.com/frequently-asked-questions
To go order sat unattended due to lack of staff supervision
Business reply on Google
This is disappointing to hear. We strive for perfection with every order! Please reach out to us at Chilis.com/frequently-asked-questions so we can make this right. Thank you.
Bartender displayed rude behavior and ignored customer greeting.
Business reply on Google
Hi Ashley. You should always expect excellent service from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Customer vehicle broken into and expensive equipment stolen in parking lot.
Business reply on Google
Thanks for bringing this to our attention, Ashley. We take comments like this very seriously. So that we can properly escalate this concern to our team internally, please fill out our form at Chilis.com/frequently-asked-questions.
The restaurant floors, tables, and walls were visibly dirty.
Business reply on Google
Thank you for your feedback, Marcell. We pride ourselves on having a clean restaurant and we’re sorry the cleanliness didn’t meet expectations. We’ve addressed this with our team and hope to provide a better experience next time.
Staff provided unprofessional service and ignored the customer upon arrival.
Business reply on Google
Hi Tiahna. You should always expect excellent service from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Staff exhibited unprofessional behavior and hostility toward customers retrieving a lost…
Business reply on Google
Hi Amia, we’re sorry to hear about this experience. We’d like to look into it further. Please reach out to us at Chilis.com/frequently-asked-questions.
Staff ignored customers and failed to provide seating or service.
Business reply on Google
Hi Bijuan. You should always expect excellent service from our team and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Long wait times caused by unprofessional and unmanaged staff
Business reply on Google
Hi Jay. You should always expect excellent service from our team and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Vehicle broken into and belongings stolen while waiting for service
Business reply on Google
Hi Tiara, this is certainly not the experience you should expect at any Chili’s restaurant, and we take feedback like this seriously. We would like to investigate this further. Please fill out a form on our website at Chilis.com/frequently-asked-questions.
Excessive wait times and unfair seating practices for a large party.
Business reply on Google
Hi there. We are sorry for the long wait time for your table. We offer an option to join the waitlist for a table at Chilis.com. We hope this improves your experience at your next visit.
Vehicle broken into and items stolen due to lack of security
Incomplete delivery order and failure to answer customer service calls.
Business reply on Google
This is disappointing to hear, Christopher. We strive for perfection with every order! Please reach out to us at Chilis.com/frequently-asked-questions so we can look into this. Thank you.
Poor service, incorrect orders, burnt food, and illness from meal.
Business reply on Google
Hi Lee, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at https://www.chilis.com/frequently-asked-questions