Chili's Grill & Bar
🍽️ Restaurants · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
The food quality was poor and items were improperly cooked.
Business reply on Google
This is disappointing to hear. We strive for perfection with every order! Please reach out to us at Chilis.com/frequently-asked-questions so we can make this right. Thank you.
Hair found in food and restaurant refused to discount the bill
Business reply on Google
Hi Robbin. Thank you for your feedback. We take food safety and sanitation very seriously and would like to investigate further. Please reach out to us at Chilis.com/frequently-asked-questions so we can collect specific details of your experience and respond to you directly.
Long wait times and poor handling of incomplete, cold food orders.
Business reply on Google
Hi Notty, this is certainly not the experience you should expect at any Chili’s restaurant, and we take feedback like this seriously. We would like to investigate this further. Please fill out a form on our website at Chilis.com/frequently-asked-questions.
Staff failed to provide drinks or check on the table.
Business reply on Google
Hi Sanette. You should always expect excellent service from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Server provided poor service and failed to fulfill a drink order.
Business reply on Google
Hi Kenin. You should always expect excellent service from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Server made derogatory comments regarding customer weight and provided poor service.
Business reply on Google
Hi Jamal. You should always expect excellent service from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Customer experienced discriminatory service and neglect from staff and management.
Business reply on Google
Hi Avie. You should always expect excellent service from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Long wait times, incorrect food, billing errors, and unprofessional manager behavior.
Business reply on Google
Hi Cameron, we’re sorry to hear about this experience. We’d like to look into it further. Please reach out to us at Chilis.com/frequently-asked-questions so we can collect specific details of your experience and respond to you directly.
Front of house staff ignored customers and failed to provide service
Business reply on Google
Hi Brooke. You should always expect excellent service from our team and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
server failed to take order after twenty minutes of waiting
Business reply on Google
Hi John. You should always expect excellent service from our team and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
The chicken served was cold and greasy.
Business reply on Google
We’re very sorry to hear about this, Michael. This isn’t the quality of food we want to serve, and we understand your frustration. Please get in touch with us via Chilis.com/frequently-asked-questions so we can address this. Thank you.
Server provided poor service and failed to assist with takeout packaging.
Business reply on Google
This is disappointing to hear, Kama. We strive for perfection with every order! Please reach out to us at Chilis.com/frequently-asked-questions so we can look into this. Thank you.
Poor server attentiveness and stale food quality.
Business reply on Google
Hi Jen. You should always expect excellent service and great food from our team and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Consistent delays and misinformation regarding to-go order fulfillment.
Business reply on Google
We’re sorry for the wait, Danny! We’ll work on being quicker next time. We appreciate your feedback!
Under-cooked food and unprofessional staff behavior reported by customer.
Business reply on Google
Hi Keliy, this is certainly not the experience you should expect at any Chili’s restaurant, and we take feedback like this very seriously. We would like to investigate this further. Please fill out a form on our website at Chilis.com/frequently-asked-questions.
excessive wait times and lack of service from staff
Business reply on Google
Hi Tracy. We regret the long wait times you experienced. This does not reflect the high standards we set for ourselves. Your feedback is invaluable and will be used to improve. We sincerely apologize and hope to have the opportunity to serve you better in the future.
The meal quality was poor and tasted like microwaved food.
Business reply on Google
We are very sorry to hear about this. This is not the quality of food we want to be serving. Can you please get in touch with us via https://www.chilis.com/frequently-asked-questions so we can look into this? Thank you.
Missing items and poor food quality on multiple takeout orders.
The restaurant served an incomplete portion of ribs.
Customer received raw chicken in their food delivery order.