Chili's Grill & Bar
🍽️ Restaurants · Chattanooga
total experiences
replied on google
Most reported issues
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Experiences
unauthorized charges added to bill and poor hygiene standards
Business reply on Google
Hi Cedrillia. Thank you for your feedback. We'd like to look into this further to ensure it doesn't happen again. Please reach out to us at Chilis.com/frequently-asked-questions.
Discontinuation of popular menu items like street corn and skillet queso.
Business reply on Google
Hi Christopher, thank you for sharing your concern about the recent menu changes. We understand the importance of familiar favorites and apologize for any inconvenience caused. Your feedback is valuable, and we’ll carefully review it to maintain the right balance between innovation and customer preferences. We are committed to making your next visit enjoyable.
Long wait time despite many empty tables
Business reply on Google
We appreciate your patience, Mary. We’re always aiming to serve you faster, and your feedback helps us improve. Hope to see you again soon!
Online order contained spoiled corn and incorrectly prepared burger
Business reply on Google
We’re very sorry to hear about this, Jeni. This isn’t the quality of food we want to serve, and we understand your frustration. Please get in touch with us via Chilis.com/frequently-asked-questions so we can address this. Thank you.
Food arrived cold and the sandwiches were served undercooked
Business reply on Google
We're sorry to hear that, Nastassia. We should always make sure that your food is served hot and fresh. Would you mind reaching out to us so we can get some more details about your visit? //www.chilis.com/frequently-asked-questions
Inattentive service and improperly cooked food items.
Business reply on Google
Hi Sophie, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at https://www.chilis.com/frequently-asked-questions
Frequent missing or incorrect items in takeout and delivery orders.
Business reply on Google
This is disappointing to hear, Michael. We strive for perfection with every order! Please reach out to us at https://www.chilis.com/frequently-asked-questions so we can look into this. Thank you.
takeout food was cold and poor quality
Business reply on Google
We're sorry to hear that, Melissa. We should always make sure that your food is served hot and fresh. Would you mind reaching out to us so we can get some more details about your visit? https://www.chilis.com/frequently-asked-questions
Excessive wait time for a large party despite empty tables.
dirty tables and floors with poor staff service
Staff failed to provide service after delivering the food.
The chicken quesadilla was served without any chicken filling.
Host refused to seat customers in a requested area.
The restaurant provided incorrect and burnt food orders.
Missing order items and poor food quality after multiple attempts.
Staff failed to acknowledge or serve customers for twenty minutes.
Slow service and lukewarm food served at Chili's.