Chili's Grill & Bar
🍽️ Restaurants · Chicago
total experiences
replied on google
Most reported issues
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Experiences
A hair was found in the customer's salad.
Business reply on Google
Hi Tee. Thank you for your feedback. We take food safety and sanitation very seriously and would like to investigate further. Please reach out to us at Chilis.com/frequently-asked-questions so we can collect specific details of your experience and respond to you directly.
server failed to provide drinks and timely service to the table
Business reply on Google
Hi Kenzie, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at Chilis.com/frequently-asked-questions.
The bone-in wings served were dry and overcooked.
Business reply on Google
We’re very sorry to hear about this. This isn’t the quality of food we want to serve, and we understand your frustration. Please get in touch with us via Chilis.com/frequently-asked-questions so we can address this. Thank you.
The pasta dish was dry and the ingredients were poor quality.
Business reply on Google
We’re very sorry to hear about this, Dychea. This isn’t the quality of food we want to serve, and we understand your frustration. Please get in touch with us via Chilis.com/frequently-asked-questions so we can address this. Thank you.
Poor food quality and rude service from the waitress.
Business reply on Google
Hi Shalamar. You should always expect excellent service from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Staff ignored customers and provided poor service after a long wait.
Business reply on Google
Hi Kenyetta. You should always expect excellent service from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Staff provided poor customer service and were rude to the customer.
Business reply on Google
Hi Tia. You should always expect excellent service from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Staff ignored customers and provided slow, unprofessional service.
Business reply on Google
Hi there. You should always expect excellent service from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Waitress provided poor service and ignored the customer during the meal.
Business reply on Google
Hi Monae, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at Chilis.com/frequently-asked-questions.
Long wait times and rude service from the staff.
Business reply on Google
We’re sorry for the wait, Leah! We’ll work on being quicker next time. We appreciate your feedback!
The restaurant consistently packs incorrect food items for delivery orders.
Business reply on Google
This is disappointing to hear. We strive for perfection with every order! Please reach out to us at Chilis.com/frequently-asked-questions so we can look into this. Thank you.
Server provided inattentive service to customers at the bar.
Business reply on Google
Hi Aaron. Our valued Guests mean everything to us, so we're disappointed that you didn't have a good experience at our restaurant. We hope to meet your expectations the next time you visit.
Inattentive server and unprofessional management regarding refund process
Business reply on Google
We’re so sorry we let you down, Erielle. We’d like to look into this further. Please reach out to us at Chilis.com/frequently-asked-questions.
Staff served incorrect alcohol and refused to refund the drink.
Business reply on Google
We are very sorry to hear about this, Alisha. This is not the quality of food nor drinks we want to be serving. Can you please get in touch with us via https://www.chilis.com/frequently-asked-questions so we can look into this? Thank you.
The restaurant served overcooked chicken and failed to process a refund.
Business reply on Google
We are very sorry to hear about this, Zawadi. This is not the quality of food we want to be serving. Can you please get in touch with us via https://www.chilis.com/frequently-asked-questions so we can look into this? Thank you.
The order was incorrect and the food presentation was poor.
Business reply on Google
This is disappointing to hear, Raven. We strive for perfection with every order! Please reach out to us at https://www.chilis.com/frequently-asked-questions so we can look into this. Thank you.
The portion size of the pasta and chicken was insufficient.
Business reply on Google
We are very sorry to hear about this, Destiny. This is not the quality of food we want to be serving, and we understand your frustration. Can you please get in touch with us via https://www.chilis.com/frequently-asked-questions so we can look into this? Thank you.
Missing order items and poor customer service regarding refund process.
food contained hair, was overcooked, and included rotten ingredients
The beef was tough and the ribs lacked flavor.
Business reply on Google
Anissa, we're very sorry to hear this. Do you mind getting in touch with our Guest Engagement Team at http://chil.is/GPFeedback or 1-800-983-4637 so we can learn a little bit more about what was going on during this visit? Thank you!