Chili's Grill & Bar
🍽️ Restaurants · Houston
total experiences
replied on google
Most reported issues
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Experiences
Poor quality food and cold fries served at Chili's.
Business reply on Google
Hi Ellie. You should always expect excellent service from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
The bartender provided poor and unprofessional customer service.
Business reply on Google
Hi Hailey. You should always expect excellent service from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
The restaurant served undercooked meat and incorrect food items.
Business reply on Google
This is disappointing to hear. We strive for perfection with every order! Please reach out to us at Chilis.com/frequently-asked-questions so we can look into this. Thank you.
Reduced portion sizes and cold food quality for the price.
Business reply on Google
We’re sorry to hear this, Cathy. Your food should always be served hot and fresh. Please reach out to us so we can get more details about your visit at Chilis.com/frequently-asked-questions. Thank you.
The takeout order quality was poor compared to dine-in service.
Business reply on Google
Thank you for letting us know about your recent experience, Taé. If you'd like to offer more detail, or have a representative get back to you, please visit Chilis.com/frequently-asked-questions.
poor staff communication and recurring issues with overcooked food quality
Business reply on Google
We are very sorry to hear about this, Ovey. This is not the quality of food we want to be serving. Can you please get in touch with us via Chilis.com/frequently-asked-questions so we can look into this? Thank you.
Waiter provided poor service and delayed food correction for the table.
Business reply on Google
Hi Natalie. You should always expect excellent service with great food from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Delivery order was missing an item and staff refused to resolve
Business reply on Google
This is disappointing to hear. We strive for perfection with every order! Please reach out to us at Chilis.com/frequently-asked-questions so we can look into this. Thank you.
Staff could not accommodate menu modifications or process the order.
Business reply on Google
Hi Alexander. We're so sorry we let you down. Please reach out to us at Chilis.com/frequently-asked-questions if you'd like a follow-up from a representative. Thank you.
human nail found in pasta order
Business reply on Google
Hi Heriberto. We are committed to high standards of excellence in food safety and we're concerned with your comments. Please reach out to us at Chilis.com/frequently-asked-questions so we can collect specific details of your visit and respond to you personally. Thank you.
Customer waited twenty-five minutes without being served by staff.
Business reply on Google
Hi Jomary. You should always expect excellent service from our team and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
staff failed to provide service to customers waiting at their table
Business reply on Google
Hi Roger. Thank you for your feedback. We'd like to look into this further to ensure it doesn't happen again. Please reach out to us at Chilis.com/frequently-asked-questions.
Poorly cooked food and inappropriate behavior observed in the restroom.
Business reply on Google
Hi there, we’re sorry to hear about this experience. We’d like to look into it further. Please reach out to us at Chilis.com/frequently-asked-questions.
Poor food quality and rude staff during pickup
Business reply on Google
We are very sorry to hear about this, Cassandra. This is not the quality of food we want to be serving. Can you please get in touch with us via Chilis.com/frequently-asked-questions so we can look into this? Thank you.
Staff served incorrect drinks and manager confiscated the feedback tablet.
Business reply on Google
Hi Madison, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at https://www.chilis.com/frequently-asked-questions
incorrect food order and long wait time for takeout
The food was served cold and dry.
The food quality was poor and the drink was unsatisfactory.
poor service and incorrectly cooked steak served at the restaurant
Poor cleanliness and lack of attentive service from staff.