Chili's Grill & Bar
🍽️ Restaurants · Oklahoma City
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The restaurant environment was unsanitary with trash and insects present.
Business reply on Google
Thank you for your feedback, Shekina. We pride ourselves on having a clean restaurant and we’re sorry the cleanliness didn’t meet expectations. We’ve addressed this with our team and hope to provide a better experience next time.
Staff member displayed rude behavior and poor customer service.
Business reply on Google
Hi Kendall. You should always expect excellent service from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
The restaurant had unsanitary restrooms, dirty dishes, and poor quality food.
Business reply on Google
Hi Pia, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at https://www.chilis.com/frequently-asked-questions
The restaurant served raw meat and failed to provide a refund.
Business reply on Google
We’re very sorry to hear about this, Billie. This isn’t the quality of food we want to serve, and we understand your frustration. Please get in touch with us via Chilis.com/frequently-asked-questions so we can address this. Thank you.
Excessive wait times and unprofessional staff behavior toward delivery drivers.
Business reply on Google
Hi Von, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at https://www.chilis.com/frequently-asked-questions
Staff were inattentive and management refused to address customer concerns.
Business reply on Google
Hi Mandy, we’re sorry to hear about this experience. We’d like to look into it further. Please reach out to us at Chilis.com/frequently-asked-questions.
The food was cold and the service was unprofessional.
Business reply on Google
We’re sorry to hear this, Chrystal. Your food should always be served hot and fresh. Please reach out to us so we can get more details about your visit at Chilis.com/frequently-asked-questions. Thank you.
Poor food quality and inattentive service from management and staff.
Business reply on Google
We’re very sorry to hear about this, Thelma. This isn’t the quality of food we want to serve, and we understand your frustration. Please get in touch with us via Chilis.com/frequently-asked-questions so we can address this. Thank you.
Long wait times and unprofessional management response at the restaurant.
Business reply on Google
Hi Karmma. You should always expect excellent service from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Long wait time and undercooked food served to customer.
Business reply on Google
We are very sorry to hear about this, Teresa. This is not the quality of food we want to be serving. Can you please get in touch with us via Chilis.com/frequently-asked-questions so we can look into this? Thank you.
The restaurant removed popular menu items.
Business reply on Google
Hi Traci, thank you for sharing your concern about the menu changes. We understand the importance of familiar favorites and apologize for any inconvenience caused. Your feedback is valuable, and we’ll carefully review it to maintain the right balance between innovation and customer preferences. We are committed to making your next visit enjoyable.
Staff member was rude and provided poor quality food.
Business reply on Google
Hi Shay, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at Chilis.com/frequently-asked-questions.
Staff were unresponsive and the hamburgers were served undercooked.
Business reply on Google
This is disappointing to hear, Candace. We strive for perfection with every order! Please reach out to us at Chilis.com/frequently-asked-questions so we can look into this. Thank you.
Long wait for pickup and cold food due to staff negligence.
Business reply on Google
Hi Lance. You should always expect excellent service from our team and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Poor food quality and lack of service from the waitstaff.
Business reply on Google
We’re very sorry to hear about this, Jose. This isn’t the quality of food we want to serve, and we understand your frustration. Please get in touch with us via Chilis.com/frequently-asked-questions so we can address this. Thank you.
Waitress provided poor service and attempted to charge for another table.
Business reply on Google
Hi Bayleigh, we’re sorry to hear about this experience. We’d like to look into it further. Please reach out to us at Chilis.com/frequently-asked-questions so we can collect specific details of your experience and respond to you directly.
The food quality was poor and the menu lacks variety.
Business reply on Google
Thank you for letting us know about your recent experience, DeCarla. If you'd like to offer more detail, or have a representative get back to you, please visit Chilis.com/frequently-asked-questions.
Food was cold and contaminated with melted plastic from the container.
Business reply on Google
This is disappointing to hear, Jared. We strive for perfection with every order! Please reach out to us at https://www.chilis.com/frequently-asked-questions so we can look into this. Thank you.
Excessive wait times for drinks and food service
Business reply on Google
We are very sorry to hear about this, Tyler. This is not the quality of food we want to be serving, and we understand your frustration. Can you please get in touch with us via https://www.chilis.com/frequently-asked-questions so we can look into this? Thank you.
Incorrect order received and poor staff interaction