Chili's Grill & Bar
🍽️ Restaurants · Orlando
total experiences
replied on google
Most reported issues
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Experiences
multiple drink orders were unavailable or never delivered to the table
Business reply on Google
Hi there. Our valued Guests mean everything to us, so we're disappointed that you didn't have a good experience at our restaurant. We hope we meet your expectations the next time you visit.
The customer received burnt, stale food and an incorrect beverage order.
Business reply on Google
This is disappointing to hear. We strive for perfection with every order! Please reach out to us at Chilis.com/frequently-asked-questions so we can make this right. Thank you.
Staff members were rude to customers regarding drink charges.
Business reply on Google
Hi Mariah. You should always expect excellent service from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
The manager appeared unclean and provided unfriendly customer service.
Business reply on Google
Hi Jessica. You should always expect excellent service from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Foreign object found in food and poor quality meal preparation.
Business reply on Google
Hi Kiara, this is certainly not the experience you should expect at any Chili’s restaurant, and we take feedback like this very seriously. We would like to investigate this further. Please fill out a form on our website at Chilis.com/frequently-asked-questions.
Manager was rude and failed to provide requested extra item.
Business reply on Google
You should always expect excellent service from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
The food served was dry and tasted like leftovers.
Business reply on Google
We are very sorry to hear about this, Christine. This is not the quality of food we want to be serving. Can you please get in touch with us via Chilis.com/frequently-asked-questions so we can look into this? Thank you.
Excessive wait times for service and food with unprofessional staff behavior.
Business reply on Google
Hi Elisha, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at Chilis.com/frequently-asked-questions.
Served poor quality food with wilted lettuce and dry chicken.
Business reply on Google
We are very sorry to hear about this, Raj. This is not the quality of food we want to be serving. Can you please get in touch with us via Chilis.com/frequently-asked-questions so we can look into this? Thank you.
Bartender provided inattentive service and incorrect food orders
Business reply on Google
Hi Brandy, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at Chilis.com/frequently-asked-questions.
staff mocked the customer and ignored them for twenty minutes
Business reply on Google
Hi Sonny, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at Chilis.com/frequently-asked-questions.
Customer experienced excessive wait time for seating in an empty restaurant.
Business reply on Google
Hi Joy. We regret the long wait times you experienced. This does not reflect the high standards we set for ourselves. Your feedback is invaluable and will be used to improve. We sincerely apologize and hope to have the opportunity to serve you better in the future.
Poor service and low quality food at Chili's
Poor food quality and unsanitary bathroom conditions at the restaurant.
Food was served frozen and side items were consistently missing
poor seating management, slow service, and incorrect food portion sizes
Cold food, poor service, and unclean dining area.
excessive wait times and poor service from staff
The tortillas were dry and the food preparation was delayed.
Business reply on Google
Hi there, we'd love to get in touch so we can hear more about this experience. Would you mind contacting our Guest Engagement Team at 1-800-983-4637 or http://chil.is/GPFeedback? Thank you.
Customers were forced to wait despite many empty tables being available.
Business reply on Google
We're sorry to learn about your experience at this location, Bharathi. Wait times like what you experienced are not ordinary or okay. Thank you for taking the time to make us aware! Could you please give us a call at 1-800-983-4637 so that we can get in touch with you or reach out to us at http://chil.is/GPFeedback.