Chili's Grill & Bar
🍽️ Restaurants · San Diego
total experiences
replied on google
Most reported issues
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Experiences
The food served was excessively salty and inedible.
Business reply on Google
We’re very sorry to hear about this, Ethan. This isn’t the quality of food we want to serve, and we understand your frustration. Please get in touch with us via Chilis.com/frequently-asked-questions so we can address this. Thank you.
Incorrect food orders, unauthorized charges, and poor service responsiveness.
Business reply on Google
We’re very sorry to hear about this, Matthew. This isn’t the quality of food we want to serve, and we understand your frustration. Please get in touch with us via Chilis.com/frequently-asked-questions so we can address this. Thank you.
Steak portion size is smaller than advertised and price is incorrect.
Business reply on Google
Hi Vincent, we appreciate your feedback. We're sorry our portion sizes didn’t meet your expectations — we always aim to offer the best balance of quality and value. We hope we can impress you with your next order.
The restaurant replaced broccoli with asparagus, resulting in poor food quality.
Business reply on Google
We are very sorry to hear about this, Ivette. This is not the quality of food we want to be serving. Can you please get in touch with us via https://www.chilis.com/frequently-asked-questions so we can look into this? Thank you.
Server provided rude and inattentive service during a birthday celebration.
Business reply on Google
Hi there, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at https://www.chilis.com/frequently-asked-questions
The food served was cold, dry, and tasted microwaved.
Business reply on Google
We are very sorry to hear about this, Nicholas. This is not the quality of food we want to be serving. Can you please get in touch with us via https://www.chilis.com/frequently-asked-questions so we can look into this? Thank you.
Slow service and unprofessional staff behavior toward customers.
Business reply on Google
Hi Breanna. You should always expect excellent service from our team and we're disappointed this was not the case for you. Please fill out the contact form on our website at https://www.chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Inconsistent portion sizes and failure to provide a receipt.
Business reply on Google
This is disappointing to hear, Renato. We strive for perfection with every order! Please reach out to us at https://www.chilis.com/frequently-asked-questions so we can look into this. Thank you.
Solo diner ignored by staff in favor of larger groups.
Business reply on Google
We're so sorry we let you down, James. We'd like to look into this further. Please reach out to us at https://www.chilis.com/frequently-asked-questions
Unprofessional management and broken resolution link provided by the owner.
Business reply on Google
Hi there, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at https://www.chilis.com/frequently-asked-questions
Customer was overcharged due to a payment device error at the table.
Business reply on Google
Hi Judy. Thank you for your feedback. We take experiences like yours very seriously and would like to investigate this further. Please contact us at https://www.chilis.com/frequently-asked-questions
The quality of the food has declined over time.
Long wait times for bar seating due to staffing shortages.
The steak fajitas were overcooked and the online menu malfunctioned.
Poor service, incorrect food orders, and unprofessional staff behavior.
Staff refused indoor seating despite availability and provided poor service.
Inedible food quality and rude management during takeout service.
The restaurant does not offer leaf lettuce for lettuce wraps.
The food served was poor quality, salty, and poorly prepared.
Business reply on Google
Hi Armando, we want to ensure our guests enjoy their meals, and the fact both our quesadillas as well as ribs and brisket let you down here is not okay. We'd like to get in contact with you to make things right and earn your business again. Please provide your contact info at http://chil.is/GPFeedback so we can reach out, or give us a call directly at 1-800-983-4637.
Staff ignored customer and failed to provide silverware with takeout order.