Chili's Grill & Bar
🍽️ Restaurants · Warwick
total experiences
replied on google
Most reported issues
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Experiences
Customer was ignored by staff at the bar for ten minutes.
Business reply on Google
Hi Seth. You should always expect excellent service from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Staff made the group feel unwelcome due to having children present.
Business reply on Google
Hi Valery, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at Chilis.com/frequently-asked-questions.
The food quality was extremely poor and service felt rushed.
Business reply on Google
We are very sorry to hear about this, Mike. This is not the quality of food we want to be serving. Can you please get in touch with us via Chilis.com/frequently-asked-questions so we can look into this? Thank you.
The restaurant failed to honor a confirmed reservation for a large party.
Business reply on Google
Hi Evelyn, we’re sorry to hear about this experience. We’d like to look into it further. Please reach out to us at Chilis.com/frequently-asked-questions so we can collect specific details of your experience and respond to you directly.
Restaurant failed to honor reservation and prioritized walk-in customers
Business reply on Google
Hi Sandy. We're so sorry we let you down. Please reach out to us at Chilis.com/frequently-asked-questions if you'd like a follow-up from a representative. Thank you.
excessive wait time for seating despite prior reservation estimate
Business reply on Google
We appreciate your patience, Steve. We’re always aiming to serve you faster, and your feedback helps us improve. Hope to see you again soon!
Excessive wait time and poor management communication regarding table availability.
Business reply on Google
Hi Natalia, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at Chilis.com/frequently-asked-questions.
No staff present to greet or serve customers upon arrival
Business reply on Google
Hi Janet. You should always expect excellent service from our team and we're disappointed this was not the case for you. Please fill out the contact form on our website at https://www.chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
The ribs and steak were overcooked and customer support was unresponsive.
Business reply on Google
We are very sorry to hear about this, Judy. This is not the quality of food we want to be serving. Can you please get in touch with us via https://www.chilis.com/frequently-asked-questions so we can look into this? Thank you.
Slow service and dirty glassware at the restaurant.
Business reply on Google
Hi Andrea. You should always expect excellent service from our team and we're disappointed this was not the case for you. Please fill out the contact form on our website at https://www.chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Manager refused refund for overcooked steak reported one week later
Business reply on Google
Hi Carlos. Thank you for your feedback. We take comments like yours very seriously and would like to investigate this further. Please reach out to us at www.chilis.com/frequently-asked-questions
Staff were rude and unprofessional regarding seating arrangements
Business reply on Google
Hi Marissa. You should always expect excellent service from our team and we're disappointed this was not the case for you. Please fill out the contact form on our website at https://www.chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Poor service, incorrect food order, and lack of management presence.
Business reply on Google
Hi Aby, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at https://www.chilis.com/frequently-asked-questions
poor service including long wait times and incorrect order delivery
Business reply on Google
Hi Lindsay, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at https://www.chilis.com/frequently-asked-questions
Poor service, lukewarm food, and incorrect billing for unreceived items.
Business reply on Google
We appreciate that you took time to leave us a rating. We try to make every Guest feel special and we’re disappointed this was not the case for you. We hope we can give you a great experience next time.
Billing dispute and unprofessional staff behavior during a long wait
Excessive wait time for takeout order with poor communication
Staff provided inaccurate information regarding restaurant wait times.
The takeout area has a dirty floor and unpleasant odor.
The restaurant served raw burgers causing the customer to become ill.