Chili's Grill & Bar
🍽️ Restaurants · Williston
total experiences
replied on google
Most reported issues
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Experiences
Poor food quality caused a broken tooth and management refused resolution.
Business reply on Google
Hi Selena, we’re sorry to hear about this experience. We’d like to look into it further. Please reach out to us at Chilis.com/frequently-asked-questions so we can collect specific details of your experience and respond to you directly.
Employee injured child and management failed to address the incident
Business reply on Google
Thanks for bringing this to our attention, Shelley. We take comments like this very seriously. So that we can properly escalate this concern to our team internally, please fill out our form at Chilis.com/frequently-asked-questions.
staff ignored customers and failed to communicate closing status
Business reply on Google
Hi Regina, we’re sorry to hear about this experience. We’d like to look into it further. Please reach out to us at Chilis.com/frequently-asked-questions.
Staff repeatedly hung up on customer attempting to place takeout order.
Business reply on Google
Hi Ben. You should always expect excellent service from our team, and we're disappointed this was not the case for you. Please fill out the contact form on our website at Chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
restaurant cancels pre-orders and fails to answer customer service calls
Business reply on Google
Thank you for letting us know about your recent experience, Benjamin. If you'd like to offer more detail, or have a representative get back to you, please visit Chilis.com/frequently-asked-questions.
Cold food served late by rude staff in poor atmosphere
Business reply on Google
Hi David. We're so sorry we let you down. Please reach out to us at Chilis.com/frequently-asked-questions if you'd like a follow-up from a representative. Thank you.
The food served was flavorless and the broccoli was spoiled.
Business reply on Google
We’re very sorry to hear about this, Mary. This isn’t the quality of food we want to serve, and we understand your frustration. Please get in touch with us via Chilis.com/frequently-asked-questions so we can address this. Thank you.
The steak fajitas and side dishes were poorly prepared and flavorless.
Business reply on Google
We’re very sorry to hear about this, Jennifer. This isn’t the quality of food we want to serve, and we understand your frustration. Please get in touch with us via Chilis.com/frequently-asked-questions so we can address this. Thank you.
Poor service and low quality, improperly prepared food served.
Business reply on Google
Hi Daniel, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at Chilis.com/frequently-asked-questions.
The steak served was overcooked and tough.
Business reply on Google
We are very sorry to hear about this, Moraima. This is not the quality of food we want to be serving. Can you please get in touch with us via https://www.chilis.com/frequently-asked-questions so we can look into this? Thank you.
insufficient staffing levels causing poor table management
Business reply on Google
Hi Kebin. You should always expect excellent service from our team and we're disappointed this was not the case for you. Please fill out the contact form on our website at https://www.chilis.com/frequently-asked-questions so that we can get back to you personally. Thank you.
Drink order was forgotten and food had flies on it.
Business reply on Google
Hi Katelynn, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at https://www.chilis.com/frequently-asked-questions
poor food quality and failure to provide a requested refund
Business reply on Google
We are very sorry to hear about this, Caitlyn. This is not the quality of food we want to be serving. Can you please get in touch with us via https://www.chilis.com/frequently-asked-questions so we can look into this? Thank you.
Inaccurate operating hours and incomplete to-go order items.
Business reply on Google
Hi there, we're disappointed to hear about your visit. We always strive to provide an excellent experience for our Guests. We'd like to look into this further. Please reach out to us at https://www.chilis.com/frequently-asked-questions
The food delivery time was excessively long due to understaffing.
Business reply on Google
Hi there. We’re sorry we made you wait, hopefully next time we’re quicker! Appreciate your feedback!
Curbside order delayed and staff provided poor customer service.
Staff failed to process gift cards correctly due to lack of knowledge.
Poor service, disorganized staff, and incorrectly prepared cold food.
Business reply on Google
Hey Alex, we're incredibly sorry that you had a bad experience at this location. Thank you for taking the time to contact us about it so we can make things right with you. Do you mind getting in touch with our Guest Engagement Team at 1-800-983-4637 or http://chil.is/GPFeedback so we can learn a little bit more about what was going on during this visit? Thank you.
Waitress failed to provide service or food for over an hour.
Business reply on Google
Hello Derek, we're incredibly sorry that you had a bad experience at this location. Thank you for taking the time to contact us about it so we can make things right with you. Please take a moment to follow-up with us here and provide any additional details at http://chil.is/GPFeedback or contact our Guest Engagement Team at 1-800-983-4637 Thank you!