Chipotle Mexican Grill
🍽️ Restaurants · Baltimore
total experiences
replied on google
Most reported issues
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Experiences
Order was not ready and staff failed to include paid items.
Business reply on Google
We're sorry to hear about this experience, Kiro. We know you use our app for convenience and we want to make sure we've got it running smoothly. Your feedback is important to us and we will continue improving. If you don’t mind contacting us through our website, someone will be in touch with you directly: https://www.chipotle.com/contact-us
customer reports food poisoning after eating at the restaurant
food contained foreign objects and incorrect portion sizes
Business reply on Google
Thank you for bringing this to our attention. Food safety is our top priority, and we clearly failed you. If you don’t mind contacting us through our website, someone will be in touch with you directly: https://www.chipotle.com/contact-us
Staff member refused to provide a DoorDash order.
Business reply on Google
We’re sorry to hear you didn't have the best experience with our team, Damodar. You should always expect great service from everyone at Chipotle. Please reach out to us at https://www.chipotle.com/contact-us so we can have our guest care team get in touch with you.
The business is charging customers for bags they did not request.
Business reply on Google
Hey Tony, thanks for bringing this to our attention. We understand your frustration and want to look into what happened. Please contact us at https://www.chipotle.com/contact-us so we can investigate and connect with you.
The delivered food order was missing several requested ingredients.
The chicken was cold and salty and steak was unavailable.
Employees are rude and unprofessional when preparing food orders.
Staff provides inconsistent portion sizes based on customer language
The food preparation area and dining room are unsanitary.
Staff intentionally reduced portion sizes and food quality was poor.
Staff provided incorrect orders and disputed the location of purchase.
The food quality and taste were poor and inconsistent.
Staff at the new location lack proper training and order-taking skills.
incorrect order preparation and poor food assembly by staff
The restaurant provided insufficient portions of meat in the burrito bowls.
Incomplete pickup order and incorrect portion sizes provided by staff.
Small portion sizes and missing ingredients in the meal