Chipotle Mexican Grill
🍽️ Restaurants · Baton Rouge
total experiences
replied on google
Most reported issues
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Experiences
The restaurant was unsanitary with poor staffing and long wait times.
Business reply on Google
We're concerned to hear this, Sam. We'd like to look into this further and connect with you directly. Would you please share your experience here? https://www.chipotle.com/contact-us.
excessive wait time for prepared food resulting in cold meal
Business reply on Google
We are so sorry to hear about this frustrating experience, Keiser. Our goal is always to serve fresh, hot meals quickly, and it looks like we missed the mark. We'd like to turn this one around. If you don’t mind contacting us through our website, someone will be in touch with you directly: https://www.chipotle.com/contact-us
Long wait time and missing utensils in mobile order
Business reply on Google
Hi Alex, we're sorry for the hold-up. We value your time and want to make sure we are providing fast service. We'll get the message to the right people so we can work on our timing.
Long wait times for mobile orders and incorrect food items provided.
Business reply on Google
Hi Lauren, we appreciate you sharing your experience with us. We're sorry to hear about the long wait and the issue with your order. We want to ensure a better experience for you in the future. Please reach out to us at https://www.chipotle.com/contact-us so we can have our guest care team get in touch with you.
long wait times and poor staff responsiveness at the restaurant
Business reply on Google
We should be firing on all cylinders and this is not the experience you should ever have at Chipotle. If you don’t mind contacting us through our website, someone will be in touch with you directly: https://www.chipotle.com/contact-us. Thank you for your feedback, Jayla.
insufficient portion sizes and poor service from staff
Business reply on Google
Hi, thanks for bringing this to our attention. We're sorry to hear about your experience and that your portion fell short. We aim to serve generous, consistent portions every time. Your feedback is important to us and we will continue improving. If you don’t mind contacting us through our website, someone will be in touch with you directly: https://www.chipotle.com/contact-us
The restaurant ran out of burrito tortillas during dinner service.
Business reply on Google
We're sorry you weren't able to get the perfect order, Jesse. If you don’t mind contacting us through our website, someone will be in touch with you directly: https://www.chipotle.com/contact-us
incorrect order received containing hair in the food
Business reply on Google
Thank you for bringing this to our attention. Food safety is our top priority, and we clearly failed you, Amber. If you don’t mind contacting us through our website, someone will be in touch with you directly: https://www.chipotle.com/contact-us
Small portion sizes and long wait times for online orders.
Business reply on Google
We're sorry to hear this has been your experience during your visits in one of our Baton Rouge locations, Jacob. We will address this with the restaurant so the next time you visit will be a proper Chipotle experience. Let us know more details at https://www.chipotle.com/contact-us and someone will be in touch. We're always improving and hope you'll visit us again for an even better experience.
Slow service and poorly prepared rice
Business reply on Google
Hi David, we're sorry for the hold-up. We value your time and want to make sure we are providing fast service and great food. We're always improving and if you don’t mind contacting us through our website, someone will be in touch with you directly: https://www.chipotle.com/contact-us.
Poor food quality, ingredient shortages, and unprofessional staff behavior.
Business reply on Google
We're sorry to hear about this experience, Nate We will address this with the restaurant so the next time you visit will be a proper Chipotle experience. Let us know more details at https://www.chipotle.com/contact-us and someone will be in touch.
The food served at this location lacks flavor.
Business reply on Google
Hi Princess, sorry to hear the food didn’t meet your expectations. We aim for consistent flavor across all locations, and we appreciate you sharing this feedback. If you’d like to share more, please reach out here: https://www.chipotle.com/contact-us
insufficient portion size for the extra cost paid
Business reply on Google
Thank you for sharing your experience.We're sorry you didn't enjoy your meal. Chipotle is all about serving fresh, real food, and it's disappointing you left dissatisfied. Please share more with us at https://www.chipotle.com/contact-us so someone can be in touch with you directly. We'd like to make it up to you.
Long wait time and unprofessional behavior from an employee.
Long wait times due to multiple menu items being unavailable.
Staff refused to serve customers during posted operating hours.
Food served cold and improperly prepared by untrained staff.
The location provided by maps is a gas station, not Chipotle.