Chipotle Mexican Grill
🍽️ Restaurants · Columbia
total experiences
replied on google
Most reported issues
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Experiences
unsanitary food preparation area and presence of flies
Business reply on Google
Hi Steven, we're concerned to hear about your experience. We take cleanliness and quality very seriously, and we'd like to follow up with you directly. Please reach out to us at https://www.chipotle.com/contact-us so we can address this matter further. -xavy
Long wait times and poor cleanliness at the restaurant location.
Business reply on Google
Thank you for bringing this to our attention, and we sincerely apologize for the long wait times, lack of cleanliness, and poor service you experienced, Mike. This does not reflect our standards, and we want to make it right. Please reach out to us at https://www.chipotle.com/contact-us so someone can be in touch with you directly.
Forty-five minute wait time for a mobile order pickup
Business reply on Google
Hi Eric, we always aim to provide a fast, efficient, and timely pick-up process for our guests, and we appreciate you letting us know about this delay. If you don’t mind contacting us through our website, someone will be in touch with you directly: https://www.chipotle.com/contact-us
The restaurant premises and dining area were extremely unsanitary.
Business reply on Google
Hi Dr. Brown, we’re sorry to hear our restaurant wasn't as tidy as it should be during your visit. Maintaining a clean environment is a top priority for us, and we’d like to share this with our local team. Please contact us at https://www.chipotle.com/contact-us so we can connect with you directly.
Staff refused service and acted rudely toward customers before closing time.
Business reply on Google
We’re sorry to hear you didn't have the best experience with our team, Yaya. You should always expect great service from everyone at Chipotle. Please reach out to us at https://www.chipotle.com/contact-us so we can have our guest care team get in touch with you.
Online order delayed by forty minutes due to missing ingredients.
Business reply on Google
Hi Todd, we’re so sorry for the frustration. A 40-minute delay is not okay, especially when you see the walk-in line moving faster than your order. It seems we missed the mark on both timing and communication here. Please contact us at https://www.chipotle.com/contact-us so we can connect with you directly.
frequent inventory shortages and slow, unorganized staff service
Business reply on Google
We're sorry to hear about this experience, Beatrice. We will address this with the restaurant so the next time you visit will be a proper Chipotle experience. Let us know more details at https://www.chipotle.com/contact-us and someone will be in touch.
restaurant failed to serve available menu items to walk-in customers
Business reply on Google
Thank you for this feedback. It is never our goal to withhold food from guests in line - we're so sorry for the inconvenience, Alivia. If you don’t mind contacting us through our website, someone will be in touch with you directly: https://www.chipotle.com/contact-us
Excessive wait times and slow service in the drive-thru lane.
Business reply on Google
Thanks for sharing your experience with us. We apologize for the inconvenience and know this is not what you expect from us or any Chipotle. Let us know more details at https://www.chipotle.com/contact-us and someone will be in touch. We appreciate your feedback.
excessive wait times and poor staff responsiveness to pickup orders
Poor customer service, long wait times, and double billing error.
Business reply on Google
Thanks for sharing your feedback. Reach out to us here: https://www.chipotle.com/contact-us so we can help.
Long wait times, poor cleanliness, and frequent order inaccuracies.
Business reply on Google
We appreciate you reaching out. Please send us a message and we will contact you shortly: https://www.chipotle.com/contact-us#report-an-experience -Chris
Unsanitary conditions, missing menu items, and unprofessional staff behavior.
Business reply on Google
We would like the opportunity to follow up on this as soon as possible. Please contact us directly: https://www.chipotle.com/contact-us -Scott
Poor food preparation and small portion sizes for the price.
Business reply on Google
Thanks for sharing your feedback. Reach out to us here: https://www.chipotle.com/contact-us so we can help.
The burrito contained mostly rice with insufficient meat and guacamole portions.
Multiple order items were incorrect, missing, or contained insufficient portions.
Business reply on Google
Thanks for sharing your feedback. Reach out to us here: https://www.chipotle.com/contact-us so we can help.
Missing items and poorly prepared food ingredients in the bowl.
Food was burnt, cold, tasteless, and service wait was long.
Unsanitary food handling, poor cleanliness, and unprofessional staff behavior.
The restaurant floors and surfaces were dirty and poorly maintained.