Chipotle Mexican Grill
🍽️ Restaurants · Las Vegas
total experiences
replied on google
Most reported issues
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Experiences
The restaurant frequently runs out of ingredients and serves stale food.
Business reply on Google
Anything less than a stellar experience is unacceptable, Erika. Let us know more details at https://www.chipotle.com/contact-us and someone will be in touch. We're always improving, and we hope you visit us again soon for a 5-star experience.
The food quality was poor with discolored guacamole and fatty meat.
Business reply on Google
Hey Breanna, we're sorry you didn't enjoy your meal. Chipotle is all about serving fresh, generous serving of food, and it's disappointing you left dissatisfied. Please share more with us at https://www.chipotle.com/contact-us so someone can be in touch with you directly. We'd like to make it up to you.
Long wait times and lack of ingredients at the restaurant.
Business reply on Google
Hi Vivek, we're sorry for the wait and inconvenience. We will look into this further. Please contact us at https://www.chipotle.com/contact-us so a member of our team can reach out to you directly.
Small portion sizes and frequent unavailability of ingredients.
Business reply on Google
Sounds like we're not firing on all cylinders, Victor. We want to look into this further and make things right. Please reach out at https://www.chipotle.com/contact-us and someone will be in touch.
The food quality and freshness were poor.
Business reply on Google
Hi Vivian, we're sorry you didn't enjoy your meal. Chipotle is all about serving fresh, real food, and it's disappointing you left dissatisfied. Please share more with us at https://www.chipotle.com/contact-us so someone can be in touch with you directly. We'd like to make it up to you.
insufficient portion sizes and lack of protein availability
Business reply on Google
We're sorry you weren't able to get the perfect order, Bob. If you don’t mind contacting us through our website, someone will be in touch with you directly:https://www.chipotle.com/contact-us
Missing ingredients and long wait time for steak preparation.
Business reply on Google
We're sorry you weren't able to get the perfect order, Juliana. If you don’t mind contacting us through our website, someone will be in touch with you directly: https://www.chipotle.com/contact-us
Order was delayed and food quality was poor and cold
Business reply on Google
Hi Mike, we apologize for the poor service, delayed pickup, and cold, inaccurate order during your recent visit. Your feedback is important to us and we will continue improving. If you don’t mind contacting us through our website, someone will be in touch with you directly: https://www.chipotle.com/contact-us