Chipotle Mexican Grill
🍽️ Restaurants · Warwick
total experiences
replied on google
Most reported issues
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Experiences
Unsanitary food preparation and lack of accessible customer service.
Business reply on Google
This is concerning to hear. Would you mind reaching out at https://www.chipotle.com/contact-us so we can help make this right? -Michael
inconsistent portion sizes and poor service compared to other customers
Business reply on Google
We're concerned to hear this, Frederick. We'd like to look into this further and connect with you directly. Would you please contact us here? https://www.chipotle.com/contact-us.
Manager displayed unprofessional and abusive behavior toward staff and customers.
Business reply on Google
We’re sorry to hear you didn't have the best experience with our team, Marley. You should always expect professional service from everyone at Chipotle. Please reach out to us at https://www.chipotle.com/contact-us so we can have our guest care team get in touch with you.
Loud music and messy dining area at the restaurant.
Business reply on Google
Our restaurant should always be welcoming and well-maintained, Richard. We'd like to hear more about your experience. If you don’t mind contacting us through our website, someone will be in touch with you directly: https://www.chipotle.com/contact-us. We're always improving and hope you visit us again.
The restaurant floor, tables, and serving station are dirty.
Business reply on Google
We're sorry to hear you had this experience, Nicholas. You should expect nothing but a spotless restaurant when you stop in and it sounds like we missed the mark. Let us know more details at https://www.chipotle.com/contact-us and someone will be in touch.
The restaurant serves rotten food and has impolite staff members.
Business reply on Google
Sounds like we're not firing on all cylinders, Gabrielle. We want to look into this further and make things right. Please reach out at https://www.chipotle.com/contact-us and someone will be in touch.
Customer received small portion sizes and poor service from staff.
Business reply on Google
Thanks for the feedback, Nick. We're sorry to hear we fell short on your last visit. We're always improving and if you don’t mind contacting us through our website, someone will be in touch with you directly: https://www.chipotle.com/contact-us.
The food served was excessively salty.
Business reply on Google
We’re sorry to hear your experience with us was less than stellar, Wilson. You should always expect great quality food and excellent service at Chipotle. Please share more with us at https://www.chipotle.com/contact-us so someone can be in touch with you directly.
The restaurant was unsanitary with trash on the floor and tables.
Business reply on Google
Thanks for sharing your feedback. Reach out to us here: https://www.chipotle.com/contact-us so we can help.
The restaurant was unsanitary and the staff provided poor service.
Business reply on Google
Thanks for sharing your feedback. Reach out to us here: https://www.chipotle.com/contact-us so we can help.
Manager exhibited aggressive behavior and attempted to fight a customer.
The restaurant was unsanitary and the food quality was poor.
Customer received inadequate portion sizes and experienced unprofessional staff behavior.
Business reply on Google
If you don’t mind contacting us through our website, someone will be in touch with you directly: https://www.chipotle.com/contact-us -Huda
unsanitary staff behavior and lack of restaurant cleanliness
Business reply on Google
Thanks for sharing your feedback. Reach out to us here: https://www.chipotle.com/contact-us so we can help.
The burrito was missing the chicken that was ordered and paid.
Business reply on Google
Thanks for sharing your feedback. Reach out to us here: https://www.chipotle.com/contact-us so we can help.
Rude staff, incorrect order, and poor store cleanliness.
Business reply on Google
We would like the opportunity to follow up on this as soon as possible. Please contact us directly: https://www.chipotle.com/contact-us -Scott
The restaurant was dirty with overflowing trash and uncleaned tables.
Business reply on Google
Thank you for leaving a review so we can know what going on in our restaurants. If you would like to talk to customer care about your issue you can reach out here: https://chipotle.com/contact-us -Sheldon
Staff failed to communicate missing ingredients and provided poor quality food.
Contaminated food containing a bug and spoiled lettuce delivered to customers.
Tacos were crushed and poorly prepared upon pickup.