Chipotle Mexican Grill
🍽️ Restaurants · West Hartford
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The restaurant is unsanitary and staff provide poor customer service.
Business reply on Google
We appreciate your feedback, and we are sorry to hear about your experience.Please share more details with us at https://www.chipotle.com/contact-us so our care team can get in touch with you. -Michael
Staff ignored food allergy safety protocols and were rude to customer.
Business reply on Google
We're sorry to hear about this experience, Keya. We will address this with the restaurant so the next time you visit will be a proper Chipotle experience. Please reach out to us at https://www.chipotle.com/contact-us and someone will be in touch.
Staff were rude and food orders were not ready upon arrival.
Business reply on Google
Sounds like we're not firing on all cylinders, James. We want to look into this further and make things right. Please reach out at https://www.chipotle.com/contact-us and someone will be in touch.
customer found a bug in food and was denied a refund
Business reply on Google
We’re concerned to hear this. Would you please reach out to us here? https://www.chipotle.com/contact-us -Scott
customer was overcharged for a meal and staff was dismissive
Business reply on Google
Hi Lu, we’re really sorry about the pricing issue and how you were made to feel—that’s not the experience we want for our guests. Please reach out to us at https://www.chipotle.com/contact-us so we can review this with you.
Customer received smaller portion size than other patrons.
Business reply on Google
We’re sorry to hear your experience with us was less than stellar, Ria. You deserve a full meal and great service every time you walk through our doors. Please reach out at https://www.chipotle.com/contact-us so we can look into this for you.
Employees were unprofessional and argued with customers during service.
Business reply on Google
We're concerned to hear this, Gopi. We'd like to look into this further and connect with you directly. Would you please share more here? https://www.chipotle.com/contact-us.
The restaurant tables and beverage machine are not cleaned.
Business reply on Google
We're sorry to hear about this experience. We will address this with the restaurant so the next time you visit will be a proper Chipotle experience. Let us know more details at https://www.chipotle.com/contact-us and someone will be in touch.
Staff was rude and the mobile order was missing items.
Business reply on Google
Hi Amaryllis, we’re sorry to hear about the poor service and the missing birthday reward. This isn't the experience we want for our guests. Please contact us at https://www.chipotle.com/contact-us so we can connect with you.
customer experienced food poisoning after eating contaminated chicken
Staff member was rude and ignored customer requests for utensils.
The restaurant was dirty and the soda machines were not working.
Undercooked rice and insufficient portion sizes in burrito order.
The restaurant bathrooms, tables, and floors were extremely dirty.
Long wait times and incorrect order received due to poor staffing.
Poor food quality and incorrect portion sizes in order
Incorrect order items and small portion sizes received via delivery.
Excessive wait time at the drive-through location.
excessive wait time due to staff inefficiency and poor communication
inadequate portion sizes and unprofessional staff behavior