Chuck E. Cheese
🍽️ Restaurants · Anchorage
total experiences
replied on google
Most reported issues
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Experiences
The salad bar ran out of forks.
Business reply on Google
We are bummed to hear your experience wasn’t what you had hoped for! We’d like to let our Guest Relations team know about your experience. Please click here to share this and any other details: http://bit.ly/2iZjLaT -Chuck E. Cheese
Birthday club benefits were not received for children's birthdays.
Business reply on Google
We are bummed to hear your experience wasn’t what you had hoped for! We’d like to let our Guest Relations team know about your experience. Please click here to share this and any other details: http://bit.ly/2iZjLaT -Chuck E. Cheese
napkin dispensers and bathrooms were empty and pizza quality was poor
Business reply on Google
We are bummed to hear your experience wasn’t what you had hoped for! We’d like to let our Guest Relations team know about your experience. Please click here to share this and any other details: http://bit.ly/2iZjLaT -Chuck E. Cheese
Manager exhibited rude and disrespectful behavior toward customers.
Business reply on Google
Thank you for your review! At Chuck E. Cheese, we're always on the lookout for ways to enhance your experience. Your feedback is invaluable to us. Please let us know how we can make your next visit even better by reaching out through http://bit.ly/2iZjLaT. We’re all ears! - Chuck E. Cheese
Overbooked parties caused a rushed and crowded experience for guests.
Business reply on Google
We hate to let down our fans, Amiee. We're all about delivering a fantastic experience especially during birthday parties, and it seems like we weren't able to ace it this time. We'll be sure to share your feedback with our Anchorage team. Please feel free to reach out to us at https://bit.ly/3IilBNg. - Chuck E. Cheese
The business refuses to refund deposits not disclosed on their website.
Business reply on Google
Thanks for the feedback, Rachel. Our team should always be ready to provide you with the stellar service that you deserve. We'll be sure to share your feedback with our Anchorage team. If you’d like to discuss this further, please click here to give our guest relations team more details: https://bit.ly/3IilBNg. - Chuck E. Cheese
Discontinued sensory events and poor food quality and pricing.
Deceptive branding and poor quality food with hair found in pizza
High prices and lack of table service for food.
Business reply on Google
Hi, we're disappointed to hear that you couldn't find a deal that was right for you. We're always working on new promotions and we would really appreciate it if you'd give us another chance. If you don’t mind, please share this and any additional details of your experience by filling out the form at http://bit.ly/2iZjLaT. - Chuck E. Cheese
broken arcade machines and indifferent staff service
Business reply on Google
Nathan, we are so sorry some of the games at our Anchorage location were not working. When a game is on the fritz, we try to fix ‘em ASAP. Please share this and any other details with our Guest Relations team so we can work with our Anchorage team to give you a 5-star gaming experience! http://bit.ly/2iZjLaT - Chuck E. Cheese’s
Incorrect pizza size and lack of carbonated fountain drinks
Business reply on Google
Gregory thank you for visiting and sharing this with us. We are so sorry you had to wait! We will share this, and work with our Anchorage team to make the proper improvements. If you’d like to discuss this further, please click here to give our guest relations team more details: http://bit.ly/2iZjLaT - Chuck E. Cheese’s
The facility is dirty and staff are not cleaning tables.
Business reply on Google
Christina thank you for sharing this with us, we apologize for your experience. Please click here to give us more details so we can share this with our corporate office, and they will work with the Anchorage team to make things right: http://bit.ly/2iZjLaT -Chuck E. Cheese's
Broken games, lack of food, dirty tables, and security failure.
Business reply on Google
Mamalailah thank you for sharing this with us, we apologize for your experience. Please click here to give us more details so we can share this with our corporate office, and they will work with the Anchorage team to make things right: http://bit.ly/2iZjLaT -Chuck E. Cheese's
Poor facility cleanliness, broken equipment, slow service, and low food quality.
Business reply on Google
Connor Priest, thank you for visiting and sharing this with us. We are sorry for your experience. Please click here to give us more details so we can share this with our customer service, and Anchorage team and make things right: http://bit.ly/2iZjLaT Chuck E. Cheese's
Poor food quality and unhygienic environment with unhelpful staff.
Business reply on Google
Fletcher Johns, thank you for visiting and sharing this with us. We are sorry for your experience. Please click here to give us more details so we can share this with our customer service, and Anchorage team and make things right: http://bit.ly/2iZjLaT Chuck E. Cheese's
Poor staff performance, outdated equipment, and unpleasant facility odors.
Business reply on Google
Travis Williams, thank you for visiting and sharing this with us. We are sorry for your experience. Please click here to give us more details so we can share this with our customer service, and Anchorage team and make things right: https://www.chuckecheese.com/CONTACT-US –Chuck E. Cheese’s
Long wait times, missing food, and poor facility hygiene.
Business reply on Google
Erika H, thank you for visiting and sharing this with us. We are sorry for your experience. Please click here to give us more details so we can share this with our customer service, and Anchorage team and make things right: https://www.chuckecheese.com/CONTACT-US –Chuck E. Cheese’s
The facility is extremely unsanitary and lacks adequate security for children.
Dirty floors, broken machines, and unresponsive staff regarding prize payouts.