Chuck E. Cheese
🍽️ Restaurants · Billings
total experiences
replied on google
Most reported issues
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Experiences
Most arcade games were non-functional and staff were inattentive.
Business reply on Google
We are bummed to hear your experience wasn’t what you had hoped for! We’d like to let our Guest Relations team know about your experience. Please click here to share this and any other details: http://bit.ly/2iZjLaT -Chuck E. Cheese
Games are not fun and prices are too high.
Business reply on Google
We are bummed to hear your experience wasn’t what you had hoped for! We’d like to let our Guest Relations team know about your experience. Please click here to share this and any other details: http://bit.ly/2iZjLaT -Chuck E. Cheese
The removal of animatronics has negatively impacted the business atmosphere.
Business reply on Google
We are bummed to hear your experience wasn’t what you had hoped for! We’d like to let our Guest Relations team know about your experience. Please click here to share this and any other details: http://bit.ly/2iZjLaT -Chuck E. Cheese
Business closed early for renovations despite long travel time.
Business reply on Google
We are very sorry this happened, and we'd like to look into this incident in more detail. Please click here to give us more details so we can share this with our team and make things right: http://bit.ly/2iZjLaT - Chuck E. Cheese
Staff were inattentive and the pizza was undercooked.
Business reply on Google
This is disappointing to hear, Rupxer. Excellent service and good food should always be part of your experience. We'll be sure to share your feedback with our Billings team. Please feel free to reach out to us at https://bit.ly/3IilBNg. - Chuck E. Cheese
Manager requested credit card from Native guests due to alleged discrimination
Business reply on Google
This is concerning to hear, Kyle. Discrimination of any kind is not tolerated at Chuck E. Cheese. Please send us details at GuestRelations@cecentertainment.com or call 1-888-778-7193 so that we can look into this further. - Chuck E. Cheese
Prize won from game machine was covered in mold
Business reply on Google
Hi Morgan, thank you for sharing this with us. Our Billings Chuck E. Cheese should always be spick and span, and it seems that we missed the mark. If you like, you can reach our Guest Relations team at https://bit.ly/3IilBNg. - Chuck E. Cheese
Poor party coordination, delayed food service, and unhelpful staff.
The business is overpriced and lacks adult beverage options.
Business reply on Google
Jay, we're sorry to hear your meal wasn't what you had hoped for. Please click here to give us more details so we can share this with our Billings team and make things right: http://bit.ly/2iZjLaT - Chuck E. Cheese’s
Limited game selection for children under four years old
Business reply on Google
Wendy thank you for visiting and sharing your feedback. We will share this with our corporate office. If you’d like to reach out to our customer service team, please click: http://bit.ly/2iZjLaT - Chuck E. Cheese's
The facility is poorly maintained and requires a renovation.
Business reply on Google
Zaine thank you for sharing this with us, we apologize for your experience. Please click here to give us more details so we can share this with our corporate office, and they will work with the Billings team to make things right: http://bit.ly/2iZjLaT -Chuck E. Cheese's
The menu items are considered to be overpriced.
Understaffed facility with poor supervision and broken communication links.
Business reply on Google
jeremy thank you for sharing this with us, we apologize for your experience. Please click here to give us more details so we can share this with our corporate office, and they will work with the Billings team to make things right: http://bit.ly/2iZjLaT -Chuck E. Cheese's
Staff refused to provide balloon service despite significant customer spending.
Business reply on Google
Darla, thank you for visiting Billings Chuck E. Cheese's and leaving a rating. Please let us know how we can make it a 5-star experience next time: http://bit.ly/2iZjLaT – Chuck E. Cheese’s
unsupervised children and poor staff service at the venue
staff failed to provide service and food was served cold
staff members argued in front of customers
Limited food options and lack of play area for toddlers.