Chuck E. Cheese
🍽️ Restaurants · Burnsville
total experiences
replied on google
Most reported issues
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Experiences
High cost of admission and mandatory sock fees
Business reply on Google
We are bummed to hear your experience wasn’t what you had hoped for! We’d like to let our Guest Relations team know about your experience. Please click here to share this and any other details: http://bit.ly/2iZjLaT -Chuck E. Cheese
Staff were rude and unprofessional toward children in the play area.
Business reply on Google
We are bummed to hear your experience wasn’t what you had hoped for! We’d like to let our Guest Relations team know about your experience. Please click here to share this and any other details: http://bit.ly/2iZjLaT -Chuck E. Cheese
misleading information regarding membership cancellation terms
Business reply on Google
We are bummed to hear your experience wasn’t what you had hoped for! We’d like to let our Guest Relations team know about your experience. Please click here to share this and any other details: http://bit.ly/2iZjLaT -Chuck E. Cheese
Customer experienced racism from staff and unsafe play area conditions.
Poor service and lack of organization during a birthday party.
Business reply on Google
We are bummed to hear your experience wasn’t what you had hoped for! We’d like to let our Guest Relations team know about your experience. Please click here to share this and any other details: http://bit.ly/2iZjLaT -Chuck E. Cheese
The pizza quality is poor.
Business reply on Google
We are bummed to hear your experience wasn’t what you had hoped for! We’d like to let our Guest Relations team know about your experience. Please click here to share this and any other details: http://bit.ly/2iZjLaT -Chuck E. Cheese
Incorrect pizza order caused a long wait without staff apology.
Business reply on Google
We are bummed to hear your experience wasn’t what you had hoped for! We’d like to let our Guest Relations team know about your experience. Please click here to share this and any other details: http://bit.ly/2iZjLaT -Chuck E. Cheese
facility is dirty, understaffed, and many games are broken
Business reply on Google
We are sorry this happened and understand that it is frustrating. Please click here to give us more details so we can share this with our corporate office, and they will work with our Burnsville team to make things right: http://bit.ly/2iZjLaT - Chuck E. Cheese
Unsupervised children and inattentive staff at the game area
Business reply on Google
We are bummed to hear your experience wasn’t what you had hoped for! We’d like to let our Guest Relations team know about your experience. Please click here to share this and any other details: http://bit.ly/2iZjLaT -Chuck E. Cheese
Staff verbally abused and harassed a coworker with special needs.
Staff failed to acknowledge a child during a visit.
Business reply on Google
Thanks for the review, Shayna. We try our hardest to make sure that our visitors have a great time with us especially during special occasions such as birthdays. We know we can do better, and we'll be sure to share your feedback with our Burnsville team. Please feel free to reach out to us at https://bit.ly/3IilBNg. - Chuck E. Cheese
Mascot failed to appear for scheduled performances during a busy period.
Business reply on Google
We hate to let down fans like your son, Rebecca. We'll share your feedback with our team and it would be awesome if you'd give us another chance. Please feel free to reach us at: https://bit.ly/3IilBNg. - Chuck E. Cheese
Broken arcade games and rude staff ruined the visit.
Business reply on Google
We're very sorry to hear that, G. Fun times should always come with great games and excellent service. There's always room for improvement so feel free to give us feedback at http://bit.ly/37urJ5O. We hope you'll visit us again for an even better experience! - Chuck E. Cheese
garbage and dumpsters are located near the business entrance
Business reply on Google
We're sorry to hear this, Brennan. Cleanliness is a priority for us, and you should always feel great when you're walking into one of our locations. We are looking into this. You can also contact our Guest Relations team directly at: http://bit.ly/37urJ5O. Thanks for the feedback! - Chuck E. Cheese
Tables and chairs are not cleaned between customers.
Business reply on Google
We're sorry to hear this, Alex. Cleanliness is a priority for us, and we are looking into this. You can also contact our Guest Relations team directly at: http://bit.ly/37urJ5O. Thanks for informing us! - Chuck E. Cheese
Staff and manager were rude and refused to replace a deflated ball.
Business reply on Google
Thank you for leaving us a review, Cynthia. We're sorry you didn't enjoy your last visit. We'll gladly share your feedback with our team and work on improving our customer service. Please click here to let our Guest Relations know how we can work with our Burnsville team to make it a 5-star experience next time: http://bit.ly/2iZjLaT. - Chuck E. Cheese
Long wait times due to insufficient staffing at the register.
Business reply on Google
Nancy thank you for visiting and sharing this with us. We are so sorry you had to wait! We will share this, and work with our Burnsville team to make the proper improvements. If you’d like to discuss this further, please click here to give our guest relations team more details: http://bit.ly/2iZjLaT - Chuck E. Cheese’s
broken arcade games consumed credits without providing gameplay
Business reply on Google
Brittany thank you for visiting and sharing your feedback. We will share this with our corporate office. If you’d like to reach out to our customer service team, please click: http://bit.ly/2iZjLaT - Chuck E. Cheese's
Slow service and unhelpful staff at the ticket and food counters.
Business reply on Google
Ciara thank you for sharing this with us, we apologize for your experience. Please click here to give us more details so we can share this with our corporate office, and they will work with the Burnsville team to make things right: http://bit.ly/2iZjLaT -Chuck E. Cheese's
Staff enforced restrictive age policies and treated customers in a condescending manner.